Roving Social Services Coordinator
Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.
Why CommonBond Communities?:
- Work-life balance
- Competitive salary
- Employee referral program
- Comprehensive benefits package
- Employee recognition and rewards program
- A respectful and growth-oriented workplace
- A chance to make a difference in the community!
- Ongoing training and professional development
CommonBond Communities invites qualified applicants to apply for the Roving Social Service Coordinator, Advantage Services position. The Roving Social Service Coordinator will provide assessment, referrals, resources, advocacy, crisis intervention and supportive services to residents of assigned housing communities, with a focus on housing stability. The Roving Social Service Coordinator will provide these services both in-person and remotely to a portfolio of housing communities within a given geography across Minnesota, Iowa, and/or Wisconsin.
ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS
Provide individual services coordination to meet the needs of residents at assigned housing communities, with a focus on housing stability.
- Respond to referrals and requests for services, and conduct outreach to residents.
- Conduct New Resident Orientation with new residents.
- Provide residents with information, advocacy and support.
- Assist residents with housing stability issues such as rent payments, inspections, subsidy certifications, housing conditions, and lease violations.
- Work closely with other Housing and Services staff to develop and maintain safe, stable housing and to promote resident self-sufficiency.
- Work with residents to set goals, develop plans, and make referrals and connections with community service providers.
Plan, coordinate, manage, and document the delivery of housing stability services provided for the benefit of residents.
- Identify and assess individual and community needs and assets.
- Solicit regular resident input and feedback.
- Create and annually update a directory of relevant community services and resources for use with residents.
- Maintain ongoing communication with referral sources, residents, other CommonBond staff, and community service providers.
- Maintain accurate, timely and detailed documentation on casework in accordance with organizational procedures.
- Create and distribute a monthly newsletter for assigned housing sites.
Promote Community Building
- Develop and facilitate activities, strategies and programming that promote positive community engagement.
- Effectively represent CommonBond Communities in neighboring communities and relevant service networks.
- Work collaboratively with property management and other departments of CommonBond Communities
- Participate collaboratively in meetings and promote collaborative problem solving.
- Participate in Casework group meetings.
- Prepare, monitor or assist with service agreements.
- Prepare or assist with reports for owner/affiliate boards or other entities.
- Review budgets and relevant data reports on a regular basis.
- Maintain documentation according to organizational procedures.
- Review Housing and Services reports (i.e., delinquency, lease violations) on a regular basis
- Performs other duties as assigned
- Bachelor’s degree in related field or at least three years of experience in a related field.
- Two years of experience providing individual services to a diverse population of individuals and families.
- Knowledge of and training in elderly and disability services and knowledge of referral processes.
- Knowledge of community resources and service networks.
- Demonstrated working knowledge of local services for the elderly and people with disabilities.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
- Ability to work well in a collaborative team environment with both internal and external partners.
- Ability to network and develop community partnerships.
- Experience using MS Office 365 and other software programs.
- Be certified in CPR and First Aid or have the ability to become certified within six months of starting position.
- Licensed mental health professional or social worker.
- Four or more years of experience providing individual services to a diverse population of individuals and families.
- Experience working with refugees and/or knowledge of immigration procedures and issues
- Experience with employment assistance, homelessness, domestic violence, mental illness, chemical dependency and disabilities
- Knowledge of affordable housing programs
- Supervision experience with volunteers, interns or paid staff
- Ability to sit for extended periods of time.
- Ability to lift, carry, push and/or pull up to 50 lbs.
- Ability to file documents.
- Ability to enter data into a computer.
- Ability to interact verbally with internal and external audiences.
- Must be willing and able to travel between sites.
- Must be willing to work occasional evenings and weekends as scheduled.