Senior Analyst Digital Operations (full time remote or Hyrid)

Employer
Target
Location
Minneapolis, Minnesota
Posted
Apr 27, 2022
Closes
May 18, 2022
Employment Status
Full Time
Description:

Sr. Analyst Guest Experience, Ship to Home

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. Right on pace with Target's distinctive retail brand, Target Store Operations is continuing to transform the way it operates. Here, your work directly supports the store mission to be the guest favorite through successfully developing and communicating the processes for operations, style and experience, new structures, new operating models and new technology, and utilizing workforce management activities for our 1,800 locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they'll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you creatively envision more efficient processes and how they'll deliver a better experience for guests and team members? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you'll have success on one of our dynamic teams.

A role with the Operations & Guest Experience team means an opportunity to apply your digital and operational experiences to improve the guest experience of Target's fulfillment services. Use your diverse knowledge and experience across supply chain, technology and digital combined with a relentless focus on our guest to drive improvements in our largest fulfillment experience of ship to home. This role will have key accountability for supporting the ship pricing strategy as well as delivery performance and guest experience improvement efforts for all ship to home services.

As Sr. Analyst Guest Experience, Ship to Home you will:

Support analysis and maintenance of the ship suite. Conduct competitive analysis and identify industry trends. Analyze and maintain ship item attributes that have cost or guest experience implications. Responsible for analyzing data to identify the root cause of delivery performance opportunities. Analyze guest sentiment via NPS data and deliver insights to partner teams to improve the guest experience. Conduct analysis and make recommendations to improve delivery quality (damage, lost in transit, undeliverable). Influence key guest experience decisions and drive for experience and performance improvements for ship to home fulfillment services including heavy & bulky delivery (LTL) Support post - order contact reduction efforts through guest insight and operational analysis as well as leading key deliverables Lead development and communication approach for team's monthly recaps Support holiday ship strategy development and operational execution

Requirements

  • Four year college degree
  • 2-4 years of experience with e-commerce
  • Excellent analytical, critical thinking, & problem solving skills
  • Ability to manage dynamic, fast paced changes
  • Excellent communication skills


  • Ability to make complex ideas simple to understand
  • Experience with Domo, Adobe and Greenfield
  • Proficiency with Microsoft Office and other MS Applications, including excellent Microsoft Access, excellent Microsoft Excel skills, and Strong Microsoft PowerPoint skills


This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut or Nevada residents is ($65,600-118,100). Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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