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Customer Service Specialist

Employer
Scott County
Location
Scott County, Minnesota
Start date
May 6, 2022
Closing date
May 31, 2022

View more

Category
Customer Service, Government
Employment Status
Full Time

Job Details

Performs moderately difficult and involved customer service and clerical tasks in a fast paced, multi-service customer service center related to Land Records, Property & Taxation Services, Passports, Elections, Motor Vehicle, Driver's License, Vital Statistics, Department of Natural Resources, Alcohol and Tobacco Licensing, Gambling Permits, Business and Peddling Licenses, Permits, and Registration.

Specialists are cross trained in various of the above-mentioned areas to provide the best possible service to our customers, as needed and/or allowed by Federal or State guidelines. This job description encompasses all possible areas of cross training, however specialists will not be expected to perform them all.

MQs: Requires equivalency of high school graduation and four years of face-to-face customer service (please do not include call center experience), real estate, title work, legal description or directly related experience that includes data entry and/or records. Preference given for service center/deputy registrar, county recorder, or passport experience. Intermediate skills in computers including MS Word, MS Outlook, and related MN State databases/systems are highly desired. The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.

Hiring Range: $22.84 - $28.55 per hour DOQ.

Closing: 5/19/22 Apply Online: www.scottcountymn.gov/jobs  

EOE   Let’s work together.

Company

Scott County is a progressive-thinking public sector employer with 650 employees. We are located 25 miles SW of Minneapolis in downtown Shakopee.

Scott County is among the fastest growing counties in the nation. What an exciting time to be part of our GROWING organization! As an employer, we offer:

* flexible work schedules

* competitive compensation with a comprehensive benefits package

* a clean and friendly work environment

* and much more!

Scott County is committed to employee training and professional development -- and has resources earmarked for this purpose. In addition to being a recognized family-friendly organization, Scott County has initiated an array of programs and policies that encourage all employees to seek a balance in their work and their lives.

Working in the public sector, you can -- and will -- make a difference in peoples’ lives. We are a people-oriented service industry, dedicated to delivering quality public services to all citizens in an effective, professional, and efficient manner.

Consider joining the workforce in Scott County today. You'll be glad you did!

Compensation: It is the policy of Scott County that fair and equitable compensation shall be provided to employees for services rendered, and employees should be provided competitive rewards for achievement. The Compensation Plan shall promote the service-oriented performance philosophy of the County and recognize employee performance in relation to established behavioral criteria and the achievement of pre-established goals and objectives.

Benefits: A comprehensive benefits package is provided for all employees who work 20 hours per week or more. This package includes:

  • HealthPartners Health Insurance Single, two-party, or family plan options available
  • Delta Dental Insurance Single or family plan options available.
  • ReliaStar Life Insurance $10,000 County-paid coverage
  • Flexible (Pre-Tax) Spending Health Care and Daycare Accounts
  • Long Term Disability
  • An Employee Assistance Program, PERA (Public Employee's Retirement Association) - A retirement system for county and local government employees set-up in 1931 by the MN Legislature.

Other Great Benefits Available:

  • Affinity Plus (credit union)
  • U.S. Government Savings Bonds
  • VALIC - Deferred Compensation Plan
  • Minnesota Benefit Association Insurance
  •  PERA Term Life Insurance
  • Nationwide Retirement Solutions - Deferred Compensation Plan
  • Short Term Disability
  • Employee Safety & Wellness Team
  • Organizational commitment to employee training and development
  • Free parking

Time-Off: 10 paid holidays per year. Generous Paid Time Off (PTO) Leave and Vacation and Sick Leave programs for eligible employees (21 to 33 days per year).

Company info
Website
Location
200 4th Ave W
Shakopee
Minnesota
55379
US

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