Asset Protection Outreach Coordinator

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
May 10, 2022
Closes
May 22, 2022
Employment Status
Full Time
Description:
ALL ABOUT TARGET

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT ASSETS PROTECTION

Assets Protection (AP) team's core function is to keep our guests, team, and brand safe and secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, investigating and resolving theft and fraud to ensure product is available for our guest.

We also believe in pouring ourselves into the community and coaching our teams to navigate guest interactions differently. As an AP community leader, you're an essential part of leading with humanity in our highest need markets in efforts to become the most GUEST focused AP team in the industry.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Assets Protection Outreach Coordinator can provide you with the:
  • Ability to lead and influence an empathic, non-bias culture across multiple stores, including crisis prevention and guest interaction tactics.
  • Experience in building partnerships with local community outreach organizations and leveraging them as a resource as support for specific populations of Target guests who may be experiencing homelessness, mental health or substance abuse challenges.
  • Understanding Target's approach to the community and your role in creating an experience for all guests to feel safe and valued every time they visit our stores.
  • Specialized training to coach and educate store teams on interacting with guests in the store, including, but not limited to, guests experiencing homelessness, substance abuse, or mental health challenges.
  • Skills in creating outreach strategies, planning daily/weekly workload priorities to support these strategies and deliver on goals.


As an Assets Protection Outreach Coordinator, no two days are ever the same, but a typical day will most likely include the following responsibilities:
  • Influence and educate AP teams and store leaders on key security tactics including, but not limited to; physical security routines, de-escalation, leading with humanity and processes, solicitation, and incident and crisis prevention and response. Educating on AP's role in creating an environment where our guests feel welcomed, and tactics to de-escalate disruptive behaviors.
  • Source and participate in training, including specialized and continuing education courses.
  • Building partnerships with local city resources and community outreach programs to provide stores with necessary resources, including, but not limited to, homelessness, substance abuse, mental health, and youth support programs.
  • Building a connection with local law enforcement on when to engage and partner with law enforcement officers when security incidents occur. Support off-duty programs as needed.
  • Connecting with other community retailers to understand security trends in the community, benchmark response and connection with the guests.
  • Provide continuous coaching and training to AP teams and store leaders on topics relevant to each specific store.
  • Working a schedule with various shifts (including evenings and weekends) to connect with outreach programs and conduct training for AP teams and store leaders.
  • Building a partnership with Community Relations, Government Affairs and field teams and store leaders in multiple stores within a market.
  • Establishing a culture of accountability through clear expectations, coaching & performance management.
  • Support the onboarding and development of executive leaders in stores you support.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • All other duties as assigned based on business needs.


WHAT WE ARE LOOKING FOR

We might be a great match if:
  • You're driven by helping people and building a stronger community.
  • Working in a fun and energetic environment makes you excited.
  • You are passionate about working efficiently and as a team connecting with our guests.
  • Providing service to our guests that makes them say I LOVE TARGET motivates you.
  • You aren't looking for a Monday through Friday job where you are at a computer all day. You're busy all day (especially on the weekends), making it easy for our guests to feel welcomed, inspired, and full of joy.


The good news is that we have some amazing training that will help teach you everything you need to know to be an Assets Protection Outreach Coordinator. However, there are a few skills you should already have:
  • 4-year degree or equivalent experience
  • Meet any state or local licensure and/or other legal requirements related to the position
  • Strong interpersonal and communication skills
  • Previous behavior health/social work experience
  • Experience in community outreach preferred, but not required
  • Comfortable dealing with ambiguity
  • Ability to travel between stores and outreach facilities
  • Manage through conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis and decision making
  • Manage workload and prioritize tasks independently
  • Highly effective communication skills and experience in verbal intervention and de-escalation.
  • Helpful, compassionate, and empathetic attitude toward guests and other team members.


We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Climb up and down ladders
  • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
  • Must be able to travel within market area


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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