UCare

Learning & Development Business Partner

7 days left

Employer
UCare
Location
Minneapolis, Minnesota
Posted
May 13, 2022
Closes
Jun 04, 2022
Ref
2916
Category
Business
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

LEARNING & DEVELOPMENT BUSINESS PARTNER

Work Location: Standard, Hybrid or Work from Home

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

As the Learning and Development Lead, you will be responsible to support UCare's strategic goals by ensuring learners across the organization receive a clear, consistent, and cohesive onboarding and career development experience to allow them to achieve job proficiency, and ongoing skill development to maintain, develop or grow a successful career at UCare. In addition, you will be responsible to lead the efforts to build to build the internal business capacity through improved role-based onboarding and upskill training that will be delivered by department resources, aligned with business strategies and objectives, and secures leadership partnership and accountability for identified approaches. Identify learning opportunities and gaps within the workforce and collaborates with department leadership to prioritize and apply appropriate interventions. Mentor and support supervisors, trainers, and Subject Matter Experts (SMEs) who will be conducting role-based training within their department. Develop, implement, and maintain learning metrics and Processes.

• Develop strategic approach and plan to role-based onboarding and upskilling process which results in an onboarding playbook that can be customized for each department. Pilot and refine approach.

• Serve as the key point of contact to initiate the end-to-end process orientated for training solutions. Partner with department leaders, Project Management, Change Management, and Process Improvement and others, as appropriate.

• Collaborate with SMEs to conduct needs assessments for the business. Identify opportunities for improvement and innovative training approaches. Prioritize the identified gaps and recommend appropriate interventions. Document and present methods used, findings and recommendations, which includes estimated develop and sustainment efforts and employee training time to ensure approaches can be repeatable and reliable.

• Develop, implement, and manage training onboarding plans. This will include training job aids and materials, RASIC, dashboards and reporting on key training deliverables and success metrics.

• Develop training metrics and performance standards. Identify and document processes for monitoring, reporting, and providing feedback and interventions utilized to meet desired training outcomes and objectives.

• Provide oversight and coaching support to improve supervisor, department trainer and/or SME training capability around onboarding and upskilling using adult learning principles and techniques with the goal of enhancing the employee experience and meeting business objectives.

• Facilitate, train, and/or present to a range of groups from front line staff to Senior Executives, supporting the management and growth of UCare's workforce. Delivery of training could expand to external partners with a ‘Train the trainer' approach.

• Leverage and ensure alignment and appropriate use of corporate materials and standards for design and delivery of training development, delivery and metrics.

• Other project and duties as assigned.

Education

Four-year college degree in teaching, business, Human Resources, or a closely related field; demonstrated experience may be considered in lieu of a degree. Advanced degree or certification from a talent and training association highly desired.

Required Experience

Seven years' experience with learning and development program development. Process mapping background. Knowledge and experience in Health Care. Experience working in health insurance or managed care environment.

Preferred Experience

Supervisory Experience.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 04/01/2022

INTERNAL ONLY

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