UCare

Claims UAT Analyst Super User

Employer
UCare
Location
Minneapolis, Minnesota
Posted
May 17, 2022
Closes
Jun 11, 2022
Ref
2991
Category
Healthcare
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

CLAIMS UAT ANALYST SUPER USER

Work Location: Work from home, in the office or hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

The User Acceptance Testing (UAT) Super User is responsible for establishing and driving User Acceptance Testing (UAT) standards, planning and execution activities across all Claims impacted work within the Configuration and Claims Operations (CCO) Department. This individual will partner with the Quality Control Manager to build out the testing strategy and roadmap for maturing the UAT practice in the CCO department. Create tools, templates, and processes that will be leveraged by the UAT Analysts and all teams within CCO. UAT activities will be built around, but not limited to, configuration changes in UCare's claims adjudication system, workflow system and other related systems used by the Configuration and Claims Operations Department.

• Responsible for the development of CCO's UAT testing strategies and oversight of testing activities, including: creating testing plans and scenarios, preparing test cases, conducting UAT testing and review results for final UAT business sign-off.

• Collaborate with the IT Quality Assurance (QA) Team, PMO Team, and other stakeholders to provide an approved UAT Test Plan and approach to drive alignment on run the business/ project's testing strategy.

• Manage, track, and provide oversight for project testing, special audits, and post-production audits.

• Develop, implement and communicate quality tracking process and procedures across areas of technical work, including root cause analysis and follow-up.

• Coordinate all UAT planning and execution activities based on department requests or project timelines.

• Train, mentor and coach UAT Analysts and business users in their roles and responsibilities for UAT. This includes the definition of UAT, test planning, test execution, acceptance criteria, test tools and defect management.

• Partner with UAT Analysts, business and technical resources to identify test data and appropriate test environment(s), as needed.

• Create and lead the UAT Defect Management process.

• Champion UAT best practices and the role UAT plays in the life cycle of technical changes in CCO.

• Understand the CCO and UCare Information Technology (IT) technical landscape and the impact of requested business critical system changes.

• Work closely with Business Analysts, Configuration Analysts, and ITQA team members to understand business requirements. Attend design reviews, requirements sessions, and core team meetings. Review business requirement documentation to understand the end user requirements in order to validate system functionality operates as specified.

• Analyze and identify gaps in requirements based on knowledge of the business systems processes and end to end processes.

• Define UAT testing scope. Create and maintain detailed test cases/scripts or other documents as specified, ensuring scenarios are directly aligned to requirements.

• Produce and analyze UAT results, document in a test management tool, troubleshoot defects accordingly, and identify root causes.

• Other projects and duties as assigned.

Education

Associate or Bachelor's degree in business, healthcare or similar degree preferred. Demonstrated experience may be considered in lieu of degree.

Required Experience

One year supervisor or leadership experience in customer service or operations environment. Experience in deescalating escalated service needs. Two years customer service experience in a call center environment. Demonstrated ability to develop and motivate employees to reach individual and team goals. Strong working knowledge of PAC, Member Services, CCO, and call center environment and tools.

Preferred Experience

Experience with coaching, quality monitoring, training, and workforce management methodologies in a contact center environment. Knowledge of health insurance industry and regulatory requirements. Working knowledge of Medicaid, Medicare, and Commercial Markets.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 05/16/2022

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