Health Care that Starts with You!
Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.
UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.
Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.
At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.
UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.
WORKING AT UCARE
Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.
Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.
Work Location: Work from Home, Standard or Office for Your Day
The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.
This position is responsible to provide application support to the organization. Proactively monitor critical applications, jobs/schedules, and all batch and online processes. Provide real-time application support to eliminate or avoid business impact. Coordinate and schedule job processing other batch processes. Troubleshoot, diagnose and resolve incidents/problems and outages in production. Support application releases and other software updates. Perform risk review of production deployments. Manage and investigate work orders that reflect system/software & hardware defects. Respond promptly to incidents and escalate when appropriate. Serve as a liaison between the Business and Information Technology (IT) teams to understand problems and recommend solutions to resolve issues or enhance functionality.
• Monitor and schedule user jobs, intervening as necessary to ensure they reach completion.
• Manage the production calendar. Ensure the production calendar accurately reflects user operations, system support operations, migrations to new releases, and any other events which could impact throughput. Communicate these events to all stake-holders.
• Record intervention(s) using the appropriate logging and monitoring tools. Communicate intervention(s) as necessary.
• Document and report system and/or application issues to relevant parties at all levels in the organization in a timely manner. Include an assessment of the priority level of an issue and when updates will be provided.
• Serve as an Application Subject Matter Expert (SME) for assigned applications. Understand application(s) functionality, interfaces, and business processes to effectively provide support. Maintain and documentation operational processes and procedures.
• Taking ownership of technical issue, and working with addition tier 2, tier 3 teams to resolve issue when necessary.
• Participate in providing training to customers as required.
• Participate in an on-call support rotation.
• Create and maintain system monitoring, automation, and alert processes.
• Perform weekend and evening support as needed or scheduled.
• Other duties and projects as assigned.
Bachelor's degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree.
At least two years' experience supporting and managing an application software serving as the SME to drive priorities and solutions for applications that serve large user bases and contain multiple upstream and downstream integrations. At least two years' experience supporting and troubleshooting production applications. Strong analytical and application management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Technical knowledge of troubleshooting techniques and system analysis. Knowledge of Windows Operating Systems. Experience and understanding of relational database concepts.
Healthcare experience preferred. Experience in one of the following: Macess/Formworks, HealthRules, Guiding Care, Novus Med, BizTalk, Uc4/Atomic or other related applications. Experience managing vendor relationships and SaaS solutions.
THE UCARE DIFFERENCE
The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.
As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.
JOB POST DATE: 2/8/2022