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Senior Communications Business Partner, Crisis and Incident Response (FT Remote or Hybrid)

Minneapolis, Minnesota
Closing date
Jul 8, 2022

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Retail / Wholesale
Employment Status
Full Time
Senior Communications Business Partner, Crisis and Incident Response

Classification: Exempt

Date: May 2022

About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

A role with Target Communications means a chance to continuously improve the quality, relevance, creativity and authenticity of both internal and external storytelling. Bring your skills as a bold and forward-thinking professional communicator who thrives on building confidence, driving brand love and creating value. Here, you'll shine as a relationship-focused pro who's strategically minded, an expert executor and an articulate brand ambassador. Rise to the challenge of driving results with smart risk-taking, constant innovation and perpetual teaching and learning. Comprised of Public Relations, Crisis Management and Internal Enterprise Communications, this team strengthens and protects Target's reputation and helps drive traffic, sales and guest loyalty. You'll develop deep relationships with business partners to ensure critical information flows through multiple channels, building confidence with team members and external stakeholders and strengthening Target's position within the competitive retail marketplace.

As a Senior Communications Business Partner, Incident Response, you are the first line of defense for the Crisis Communications team in managing day-to-day response to incidents happening across the enterprise. The ideal individual in this role can remain calm under pressure while managing multiple priorities at any given time. They have significant media relations expertise and the ability to quickly research an issue, formulate a communications plan and seek buy-in from multiple internal partners. This individual has a keen understanding of current issues and curiosity for Target, the retail industry and crisis management. The ability to work with urgency and meet all deadlines is a must.

The Communications Lead, Incident Response, manages communication for a variety of projects and business areas, including:
  • Target's COVID-19 response, including communication about the measures we're taking to keep our guests and team safe
  • Lawsuits and legal issues across all business areas
  • Product quality and safety issues, including product recalls and withdrawals in partnership with Target's food and product safety teams
  • Cyber security and fraud incidents
  • Responsible sourcing issues
  • Guest incidents that arise through Guest Relations or Social Media
  • Labor relations issues

This team member serves as the Communications lead on several cross-functional teams, including the Risk & Reputation working team, COVID-19 working team, and Cyber Incident Management team. They are responsible for working in close partnership with Target's PR agencies on research, benchmarking, communications planning, message development, monitoring and reporting. This role is also responsible for assisting with media hotline on-call responsibilities on select evenings, weekends and holidays.

About you:
  • Minimum of 7 years of professional communications experience
  • Ability to develop compelling communication strategies with clear and measurable goals
  • Expert media relations skills, with a high degree of comfort working with consumer and business press
  • Executive presence and the ability to coach/counsel senior leaders
  • Ability to collaborate with peers and influence without authority
  • Organized and able to balance multiple competing priorities on a daily basis
  • Team player and effective at collaborating with multiple internal stakeholders to drive results
  • Strong writer for various forms (i.e., email, media talking points)
  • A storytelling mindset with business acumen

This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut or Nevada residents is $85,400 to $153,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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