Disease Management Program Coordinator

Minneapolis, Minnesota
Jun 08, 2022
Jul 01, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

As the Disease Management Program Coordinator, you will be responsible to provide ongoing support and coordination of assigned Disease Management (DM) programs to ensure the programs are achieving their intended purposes. In addition, serve as a liaison between the Disease Management delegates, vendors, UCare staff, UCare providers, community and members. This role is responsible for the day-to-day operational aspects of Disease Management programs. Activities include, not limited to, tracking, documenting, and reporting work efforts and tasks related to DM program implementations.

• Assist in the management of all aspects of DM programs including development, implementation, reporting and evaluation of new and existing DM programs.

• Coordinate transfer of data, member referrals and member follow up between UCare and DM delegates and vendors.

• Coordinate member outreach activities including scheduling member mailings and outbound IVR calls promoting DM programs.

• Manage calls, faxes and emails coming into DM and provide or assign to staff for follow up. Enter member information into the clinical documentation software. Complete accurate, thorough, and timely outcomes.

• Manage DM program materials and lead process for updating materials. Provide maintenance of all DM program documents in SharePoint or designated company site. Monitor DM program materials inventory.

• Represent DM as the clinical documentation system Subject Matter Expert (SME). Manage all aspects of DM materials in the clinical documentation system and attend work group meetings as applicable.

• Assist with annual DM program activities and audits such as the annual DM program member satisfaction survey and NCQA audits.

• Develop and implement strategies to reach and maintain DM program enrollment goals. Prepare and/or monitor routine participation reports. Collect and compile data to be used towards addressing DM goals and compliance standards. Maintain a tracking system for department outreach activity including standard and ad-hoc reporting requests.

• Serve as the DM SME to UCare staff, providers and members enrolled in DM programs. Provide ongoing education and information about DM programs. Communicate program updates as requested.

• Collaborate with UCare teams including IT, Health Care Economics, Quality Management and Clinical Services to document, schedule and identify project timelines, milestones, resource allocation and problem-solving strategies. Serve as a DM representative at internal and external meetings and committees as appropriate.

• Other projects and duties as assigned.


Bachelor's degree; demonstrated experience may be considered in lieu of degree.

Required Experience

At least two years of project management experience in a health plan environment. Experience in disease management or chronic disease care. Proficiency in the use of Microsoft Excel, Project and other Office applications.

Preferred Experience

Two years of working in the managed care industry with an emphasis in project management.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 06/07/2022

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