Data Recognition Corporation

Enterprise Application Administrator

Location
Maple Grove, MN
Posted
Jun 13, 2022
Closes
Jul 13, 2022
Ref
196-3_2
Contact
Data Recognition Corporation
Category
Other
Job Type
Employee
Employment Status
Full Time
Data Recognition Corporation - Maple Grove, MN
Enterprise Application Administrator
No agencies, please 
Company cannot provide sponsorship for this position

 

Summary: 
 
The Corporate Applications team supports DRC’s operations through delivery and maintenance of on-premise and SaaS applications to internal users.  The Enterprise Application Administrator leads the implementation, configuration, and overall technical support of these corporate business systems.


Essential Position Responsibilities:

  • Implement, configure, support, and administer a variety of on-premise and SaaS corporate business applications serving internal users.
  • Ensure application integrations and inter-dependencies are maintained or improved.
  • Identify and implement improvements in application feature use, partnering with business resources to challenge and improve existing processes.
  • Execute short- and long-term projects to provide new features, products, or services to drive usage and organizational value of existing applications.
  • Coordinate application upgrades and any testing, training, documentation, or notifications required.
  • Eliminate manual workarounds, drive better system integrations, and engineer automations for technical or process workflow improvements.
  • Build and maintain documentation for application systems and services.
  • Qualifications:

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 2+ years of relevant application support experience.
  • Excellent analytical and problem-solving skills. 
  • Experience with business requirements gathering, analysis, and translation to system requirements.
  • Familiar with IT infrastructure technology and terminology, including storage, server, & network.
  • Experience with scripting languages and business process automations.
  • Understanding of relational database concepts and an ability to run SQL queries.
  • Experience with contact center telephony or ticketing systems.
  • Excellent interpersonal and written communications skills. 
  • Ability to multitask, prioritize, and manage time effectively across multiple projects or activities.
  • Proven ability to quickly learn new technology, applications, processes, and procedures. 
  • Preferred Qualifications:

  • Relevant industry-standard technical certifications.
  • Experience with Atlassian Jira, JSM, Confluence, or ServiceNow
  • Experience with Geneys Cloud call center software
  • Experience with HRMS applications such as Ceridian Dayforce or Unanet
  • Experience with CRM applications such as Salesforce or Dynamics
  • Experience vendor management 
  • Physical Requirements: 

  • Ability to sit and/or stand for up to 8-hour periods of time.
  • Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day.
  •  

    DRC retains the right to change or assign other duties to this position

    No Agencies, Please

    Company cannot provide sponsorship for this position

    www.datarecognitioncorp.com

    Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer M/F/D/V

     

     

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