MBE Operations Support Analyst

Minneapolis, Minnesota
Jul 20, 2022
Aug 09, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to support and improve daily business processes and systems of the Membership Billing and Enrollment department. Responsible for the development, maintenance, and improvement of department policies, procedures and systems. Responsible for the identification of process improvement opportunities and participation on the implementation of improvement initiatives.

• Develop and maintain department policies and procedures consistent with the goals and objectives of the organization. Partner with department resources to supplement policies and procedures with work instructions including functional and process level instruction and illustration. Communicate changes in policies and procedures to team and management in a timely manner.

• Coordinate the review of MBE policies and procedures. Collaborate with leaders to implement policies and procedures. Partner with department resources to develop training as appropriate for staff on new or revised policies and procedures.

• Understand state and federal rules and regulations, member contracts (evidence of coverage), provider contracts, UCare policies and procedures and know how they impact the business and update policies and procedures based on this information.

• Collaborate with MBE Process Improvement Analyst and Operations Support Analyst - Senior to develop improvement recommendations to bring to MBE leadership for consideration

• Actively participate in improvement plans; work with internal and external resources to successfully implement enhancements, updated operational workflows and new products.

• Maintain the internal MBE ticketing system housed on SharePoint, assign tickets and track completion status. Provide reporting on ticketing trends including ticket reasons, ticket completing time and ticket inventory numbers.

• Develop and maintain enrollment and billing related DocuSign templates.

• Provide high-level backup support for MBE Operations Support Analyst - Senior on outstanding tickets/issues.

• Development and maintenance of departmental metric dashboards and improvement initiative scorecards

• Other projects and duties as assigned.


Bachelor's Degree in business or related field: demonstrated experience may be considered in lieu of degree.

Required Experience

Two years' experience in a health plan or managed care environment. General understanding of regulatory requirements for Medicare, Medicaid and Commercial products. Experience in identifying process improvement opportunities and participation on process improvement teams.

Preferred Experience

Experience managing ticketing systems.

Experience developing and maintaining dashboards/scorecards.

SharePoint and Teams set-up, policy and procedure documentation and routing/approval system.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 07/19/2022

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