Associate Care Coordinator Supervisor

Minneapolis, Minnesota
Jul 23, 2022
Aug 09, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to oversee daily operations and direct supervision of the Associate Care Coordinator team. Collaborate with leader to coordinate new employee orientation and evaluate staff development and training needs. Mentor, coach and evaluate individual staff performance. Participate in the planning, implementation and evaluation of operations to ensure adherence to regulatory compliance and contractual requirements. Provide assistance and back up support to daily notification and authorization operational activities as assigned.

• Supervise and provide oversight of Associate Care Coordinator staff. Oversee training, daily compliance monitoring and coaching of team members including maintaining schedules and workflows. Manages engagement-related efforts and assignments of staff with varying degrees of expertise and experiences.

• Develop monthly individualized staff reports and dashboards to monitor productivity measures. Ensure Associate Care Coordinator staff adherence to organization and regulatory policies, timelines, and authorization requirements. Provide consistent feedback on performance in a timely manner.

• Assist with recruitment, interview and selection of new staff. Coordinate new employee orientation planning, maintenance of materials and development of working partnerships with MSHO/MSC+ Care Coordinator Manager for on-going staff development and training.

• Support or perform monthly audit, planning or reporting activities for business operations in identified areas. Conduct or assist in audit risk assessments, action plans, communicate findings and recommendations or process changes to MSHO/MSC+ Care Coordinator Manager.

• Partner with MSHO/MSC+ Care Coordinator Manager by identifying, analyzing and planning for implementation of timely process improvements and developing comprehensive job aides for staff training and development.

• Monitor, process and report MACESS aging.

• Participate and collaborate in cross-departmental and external workgroups related to operational, legislative, and audit activates.

• Other projects and duties as assigned.


Two-year degree at an accredited college, university, or vocational school with a focus on health, social service, psychology; demonstrated experience may be considered in lieu of degree.

Required Experience

Three years' experience in a health plan or health care industry. Knowledge and experience with medical terminology, CPT, ICD-10 coding and insurance industry knowledge. One year of lead or supervisory experience.

Preferred Experience

Experience with insurance operations, member or provider customer service, or managed care utilization review. Experience in hospital, clinic or health care facility.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 07/22/2022

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