Description:
About us:
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

Right on pace with Target's distinctive and beloved retail brand, Procurement works across the business to maximize every resource, asset and relationship. We use good data, in-depth analysis and cross-functional insights to identify and communicate best practices, elevating our sourcing and procurement activities to achieve their very highest potential.

A role with Procurement is a chance to positively impact several key areas of Target's business. Your input will ensure that Target realizes the expected value from the terms of our agreements that comprise nearly a $10 billion annual spend toward innovative and competitively priced goods and services. You will promote best practices across the entire company by developing deep knowledge and client relationships in each spend category. Provide expert integrated business planning and stakeholder management for all indirect items and services. Apply intelligent rate, demand and specification levers to source, negotiate and contract services while sustainably lowering costs. Propel the business with accurate and comprehensive demand forecasting, financial planning and item setup. You'll help to change the game for our internal online catalog end users by making the entire buying process faster and simpler. Help us cultivate Target's partnerships with diverse, community-minded suppliers who are committed to economic development and job growth.

As a Sr. Professional, Procurement Services - Chatbot Design you'll develop a deep knowledge in the area of Procure to Pay (P2P) with an extensive command of the tools, processes and techniques required to support partner and client business needs. You will develop plans to enhance systems and business processes across the functional area to execute work in a timely fashion. You will provide support to Enterprise teams by troubleshooting and delivering resolution of issues ensuring purchase order and invoice transactions are flowing properly. You will lead initiatives which drive continuous improvement of processes, recommending updates to leadership which will create efficiencies and time savings for the Procurement and other business teams we support. Troubleshoot and problem solve system and process issues, then make recommendations on improvements to remediate issues and deliver innovation. You will serve as a category owner building a deeper relationship with specific partner teams to understand their needs around purchasing and My Help support.

You will be seen as an expert in Procurement processes to help bridge gaps between Enterprise teams and Procurement, identifying issues, implementing improvements, and ensuring clear expectations are communicated to all involved. You'll ensure activities related to resolving MyHelp cases across all Procurement teams are maximized and done in a consistent manner to provide faster level of service (LOS) to stores users. By working collaboratively with cross-functional partners, you will develop, implement, and maintain Chatbots to drive improved performance and efficiencies. You will build solutions that enable Enterprise users get needed support to help them run their business. You'll closely collaborate with Product teams and cross-functional HQ and field partners to build automated solutions. You will define business problems and deploy new bots or processes that positively impact users while documenting and sharing resources. Utilizing data and trend analysis, you will develop program level strategies and make recommendations to leadership on ways to drive continuous improvement of Procurement Services systems, processes, and support. You will be responsible for developing and utilizing metrics, reports and dashboards which are utilized to assist the teams you support in making decisions, gaining efficiencies, and driving change. You'll leverage your communication skills to interact effectively with support partners, cross-functional teams (CFT), suppliers and Procurement teams. You'll be responsible for reprioritizing work with limited direction and complete additional duties as assigned. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent experience
• 3+ years of relevant experience
• Strong written and verbal communication skills, with experience in public speaking and building presentations
• Familiar or have experience with the concepts of agile, product routines, sprints, project management, OKRs
• Proficient in Microsoft Office suite, Confluence, and Jira
• Strong analytical, critical thinking and troubleshooting skills, operational support experience, technical aptitude
• SAP, Ariba, and Salesforce, experience preferred

This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut or Nevada residents is $52,200 to $94,000.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications: