Care Coordinator - MSHO/MSC+ Unable to Reach/Refusal

Minneapolis, Minnesota
Aug 18, 2022
Oct 21, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to engage members in care coordination who have previously been unable to reach or refused a health risk assessment. Coordinate services across the continuum of health care to meet the health and/or social service needs of members in Government plan products as assigned. Coordinate member services with appropriate primary care clinics/providers, care systems, specialists, clinic, county, and UCare personnel to achieve the most appropriate and cost-effective member care to optimize the long term health of the member.

• Collaborate with treatment providers, county and community agencies, as well as contracted and non-contracted providers to identify and coordinate provision of health care services for Government plan product members. Appropriately apply case management criteria, protocols and procedures.

• Understand and accurately interpret and apply relevant contractual requirements, policies, procedures and regulations for members which care coordination is a provided service.

• Collaborate with members and/or family members, primary care physicians, clinic staff, providers, and other relevant agencies to assure appropriateness of service that meets member needs and ensures desired outcomes.

• Work closely with engagement specialists, customer service specialists, provider groups and other key stakeholders to investigate member contact information .

• Utilize motivational interviewing skills to engage members in care coordination conversations. Increase follow up of members that are on assigned caseloads to pursue active engagement for all members - at least bi-monthly efforts will be required.

• Responsible for increasing engagement with members, improving response time to email and phone calls as well as tracking performance metrics for members that were moved to active engagement in care coordination.

• Complete health risk assessments and care plans fof assigned Unable to Reach and Refusal members. Appropriately utilize interpreter services as needed. Identify and monitor member needs, including needed preventive medical care, and changes in condition which may warrant early intervention for medical problems. Develop care plans to meet each member's individual needs. Incorporate ethnic and culturally appropriate approaches to care planning.

• Enter member information in the clinical documentation system, Guiding Care software. Complete accurate, thorough and timely required documentation.

• Meet and maintain all established caseload and performance metrics.

• Use appropriate communication tools per contractual and care model requirements.

• Monitor and report all quality of care issues through the appropriate internal or external systems.

• Assist with CMS Star Rating initiatives or HEDIS quality initiatives and project improvement planning as appropriate.

• Attend internal and external meetings, including staff meetings and community meetings as needed.

• Provide back-up coverage for other care coordinators as assigned.

• Other projects and duties as assigned.


B.S. in nursing or B.A. in social work or related field. Registered Nurse with a nursing diploma (3 year program) or associate degree in nursing with five or more years experience also considered. Current and unrestricted Minnesota license as an RN or social worker is required. Licensure requirements may depend on assigned product(s).

Required Experience

Two year's experience in care coordination/case management across the continuum of health care (hospital, clinic, nursing home, home care etc.) with primary emphasis in working with complex social and medical problems.

Preferred Experience

Managed care experience, experience with government programs, particularly Medicare, Medicaid and other State Public Programs. Experience working with multi-cultural populations desired.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 08/17/2022

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