I-SNP Program Coordinator

Minneapolis, Minnesota
Aug 23, 2022
Nov 03, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home, but must be within a commutable distance to attend in-person meetings as necessary.

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible for fostering and developing strong partnerships and serving as a key contact for delegate inquiries about UCare's Institutional Special Needs Plan (I-SNP) products and care coordination processes including changes in process and regulatory expectations. Participate as a key contributor in clinical training of UCare's care system as well as in the planning, implementation, and evaluation of I-SNP product enhancement.

• Serve as main contact and provide support for delegates with clinical issues as they relate to I-SNP.

• Represent I-SNP in internal and external care system work groups and initiatives as directed by the manager.

• Identify knowledge gaps with key stakeholders and identify the need for training. Utilize audit findings to identify knowledge gaps with external customers and assist with closing identified knowledge gaps. Conduct training as needed for care coordination partners, including model of care training. Provide in-person, live training whenever possible.

• Develop and maintain care coordination training materials for I-SNP delegates, including product information and updates, care coordination manuals, care coordination requirements grid, and care management specific webpages, etc.

• Maintain a strong working knowledge of care coordination functions, requirements, and regulations. Subject matter expert in care coordination responsibilities, which includes responding to questions related to care coordination functions independently.

• Maintain a working knowledge of CMS regulations, and programmatic functions.

• Coordinate and facilitate care coordination-related projects and meetings as directed, such as participating in the Quarterly Operational Meetings, creating, or maintaining reports, responding to information requests by regulators, etc. Be able to prepare and implement a project plan, statements of work, and/or process flow related to different projects, and be able to prepare and report results analysis as needed.

• Collaborate with team and provide back-up as well as maintain a positive working relationship with delegate staff; maintain those relationships with finesse and graciousness.

• Prepare monthly reports on activities and identify opportunities to increase efficiencies, productivity, and quality of work. Be knowledgeable about the demographics that delegate agencies work with and be prepared to support them with demographic specific resources, including social determinants of health. Analyze monthly reports on activities and identify opportunities to increase efficiencies, productivity, and quality of work.

• Other projects and duties as assigned.


Bachelor's degree in social work or nursing. Current unrestricted Minnesota license.

Required Experience

Two years' experience in training/leading or facilitating discussions. Strong health plan, managed care, health services, or other related experience. Ability to present to groups, knowledge of project coordination.

Preferred Experience

One year experience in Medicaid or Medicare risk managed care programs, as well as with aging populations.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 8/22/2022

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