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Community Service Officer II

City Of Eden Prairie
Eden Prairie, Minnesota
Closing date
Sep 24, 2022

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Law Enforcement
Employment Status
Full Time

Status:  Full-time regular position, non-exempt

Salary: $26.12 - $29.78 per hour

Benefits: Qualifies for full-time benefits date of hire

Location: City Center

Hours:  May vary based on business need, M-F 8 hour shifts between 6 a.m. and 10 p.m.

Reporting Relationship: Reports to Police Sergeant assigned to the Unit


Police Department

The Eden Prairie Police Department is comprised of the Patrol, Investigations, and Support Divisions who protect and serve Eden Prairie residents by providing quality law enforcement services through active and professional engagement. Eden Prairie’s Police Department is committed to offering a customized service to the community, exercising discretion and fairness in enforcement, building public trust in the department, and promoting the professional development of its members.


Position Responsibilities

The Community Service Officer supports the Police Department by responding to community service needs within the City of Eden Prairie.  The primary position responsibilities and areas of impact are: 

  • Responds to medicals as an Emergency Medical Technician (EMT) to ensure the safety of citizens and residents within the City of Eden Prairie.
  • Responds to Animal Control and Protection service-related calls regarding law violations, pest control, wildlife, and injured animals; takes appropriate steps to ensure compliance with laws; contacts other agencies if necessary.
  • Assists the Patrol Division in pro-active patrol duties by enforcing parking violations and other city ordinances; provides traffic direction and motorist assistance.
  • Assists citizens of the Eden Prairie Community with service-related duties and provides necessary information as requested which includes providing fingerprinting to the public; responding to lock outs; performs child car seat safety inspections.
  • Supports the police department by assisting officers with booking procedures and transporting evidence to BCA and Hennepin County Crime Lab.
  • Participate in Police sponsored activities (Schooner Days, Safety Camp, Night to Unite, etc.)
  • Equip and train new Part Time Community Service Officers.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.


City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.


Position Requirements

Education: High school diploma, or equivalent (G.E.D.); a 2-year degree preferred.

Technical Skills: Must be able to use the computer for retrieving pertinent information and responding to e-mail. 

Physical demands and working conditions: Approximately 85% of the time is spent in the field on patrol.  Incumbent is required to take appropriate safety precautions and wear protective gear.  While on patrol or at scenes, incumbent may have exposure to injury, trauma, angry or violent individuals, animal bites, blood-borne and air-borne pathogens, traffic accidents, visual and emotional trauma, toxic chemicals, adverse road and weather conditions, and other hazardous conditions.  Incumbent spends a large portion of each day in a vehicle, frequently exiting and entering vehicle.  Incumbents must be able to climb ladders, walk or run on uneven surfaces.  Regular moving of objects up to 40 pounds is required.  While on patrol, continual attention to detail in monitoring surroundings is required. 


Position Specific Expectations

Legal Expertise: Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.

Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

Composure: Exhibits self-confidence and asserts self appropriately to advocate a point of view; is cool under pressure; can be counted on to hold things together during tough times; can handle stress; maintains balance even when unexpected circumstances arise; able to identify and manage crisis situations; faces adversity head on; energized by tough challenges.

Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

Problem Solving: Ability to tackle a problem by using logical, systematic, sequential approach; makes a systematic comparison of two or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision.


City of Eden Prairie Pre-employment Process

The City of Eden Prairie conducts the following pre-employment checks for this position:

  • Professional Reference Checks
  • Criminal History Check
  • Psychological Evaluation
  • Education and work history verification
  • Driver's Check (must have valid driver's license and excellent driving record)

All final candidates must successfully complete and pass the City’s evaluation of the pre-employment process before their first day of employment.


City of Eden Prairie Application Timeline

To apply, complete an online application ( and click on the employment tab) by the application deadline.

Position Posted: Wednesday, August 24th, 2022

Application Deadline: Monday, September 12th, 2022, by 4:00pm central time

Review Applications: Week of September 12th, 2022

First Round Interviews (In-Person): Wednesday, September 21st, 2022, and/or Thursday, September 22nd, 2022 (as needed)

Final Round Interviews (In-Person): Wednesday, September 28th, 2022

Pre-Employment Process: October 2022

Estimated Start Date: Mid November 2022

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