Care Coordination Senior Manager - MSHO/MSC+

7 days left

Minneapolis, Minnesota
Sep 07, 2022
Oct 01, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home or Office for Your Day

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position has primary responsibilities for the management of UCare's Minnesota Senior Health Options (MSHO) and the Minnesota Senior Care Plus (MSC+) care coordination team. This position will set priorities for the team to ensure that assigned job duties are completed and to oversee process improvement strategies, organizational goals, regulatory guidance and data based on the MSHO/MSC+ models. This position will provide direct supervision, mentoring, coaching and evaluation of the MSHO/MSC+ supervisor's performance and development needs. In addition, this position will oversee the planning, implementation, and evaluation of care coordination activities to ensure departmental, contractual, and regulatory requirements are met. The manager will also collaborate cross departmentally to assist with complex cases.

• Oversee teams' performance of care coordination and Associate Care Coordination activities including compliance with all contractual obligations.

• Monitor delivery of care coordination services. Review and evaluate care coordination staff documentation of assessments, care plans, and care coordination activities, audit member records, monitor staff productivity, identify system barriers and possible solutions.

• Oversee the MSHO/MSC+ care management team supervisors to ensure proper staff supervision is in place. In the absence of care management supervisor, assigns and allocates workload to care coordinators. Ensure timely assessment and reassessments of cases. Oversee tracking and trending of productivity for the team.

• Work collaboratively with the Clinical Care System Liaison and provide clinical consultation for internally managed members.

• Develops tools and resources to assist the care coordinators in performing their duties, including assessments, care plans, training opportunities and algorithms for commonly occurring medical and social complexities in the population.

• Chair case management review meetings in conjunction with the care coordination team supervisors. Provides clinical consultation to UCare staff in resolving complex cases.

• Leads team meetings in conjunction with the Manager and Supervisors.

• Participate in the development of departmental policies and procedures for the MSHO/MSC+ program.

• Participate in meetings as assigned by the SNP Director.

• Recruit, interview and select new staff.

• Prepare monthly reports of activities and identifies opportunities to increase efficiencies, productivity, and quality of work.

• Other projects and duties as assigned.


Bachelor's degree in Nursing, Social Work or other related field. Current unrestricted Minnesota license.

Required Experience

Five years' experience in health care industry. One year experience in case coordination. At least two years' experience supervising professional staff.

MnCHOICES certified assessor credential in place or plan to receive assessor credential within 3 months of hire date.

Preferred Experience

Experience in working with Medicaid and Medicare programs, particularly with UCare products.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 09/06/2022

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