Description:
About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.​

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

To match the signature style and passion of Target's distinctive retail brand, Target Legal Affairs is a dynamic and deeply knowledgeable team of experts. Whether specializing in law, government affairs, employee relations, risk, compliance, ethics, security or food safety, we use our expertise and influence to advocate for Target, support Target's business and mitigate risk for the company. We work with both internal and external entities on key issues that affect Target's ability to productively, ethically and securely conduct business. Through our understanding of Target's business models and operations, we help facilitate Target's growth, and provide guidance that leaders rely on to make appropriate, well-informed decisions. Simultaneously, we help protect the business by applying our comprehensive understanding of risk and the law on issues that impact our brand, guests, team members, stores, distribution centers and corporate locations.

Here, you'll enjoy working autonomously with a healthy work-life balance. Your passion for learning the business, collaborating with others and building relationships with senior leaders and key business partners that you support will be essential to tackling the ever-changing legal and risk-based challenges we face in a dynamic and fast-paced retail environment.

A role in Corporate Compliance and Ethics means providing support and managing key compliance areas for Target including stores, distribution centers and at headquarters. You will also be a part of helping Target maintain a positive work environment by coordinating efforts in its Ethics office.

As an Intake and Triage Specialist on the Incident Complaint Management team you will Act as the first point of contact for all communication received through the Hotline case management system, email inboxes and mail; Ensure timely and accurate review and processing of all incoming complaints, consistent with any service level agreements established. Evaluate incoming investigative matters based on anticipated risk, complexity, and investigator capacity and coordinate the investigator assignment process; manage, collect and audit sensitive team member information to support thorough, accurate and complete incident data. Develop deep subject matter expertise in the case management tool and serve as a system administrator; manage system permissions, execute platform updates, support training and documentation, troubleshoot and identify technology issues, and recommend improvements to workflow. Serve as a Hotline reporting expert by building new reports, managing incoming data requests, regularly reviewing data for accuracy and conducting trend and other analysis as requested; respond to investigators, partners and business leaders' requests for information by preparing data summaries and presentations, and proactively communicate trends or identified risks to support mitigation planning. Support the development, consistent review, and adherence to investigation best practices and processes; Establish cross-functional relationships across the hotline and enterprise investigations teams to drive consistency, collaboration and process or technology improvements. Consistently demonstrate behaviors aligned to Target's values of Inclusivity, Connection, and Drive.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs

About you:

• High School diploma or the equivalent combination of education and experience
• 2+ years of related, with an emphasis on data entry, report development and/or other relevant operational or administrative support functions; previous HR experience strongly preferred
• Ability to adapt, prioritize and successfully manage multiple tasks or projects in response to ambiguous, changing or competing priorities
• Ability to work autonomously and manage multiple projects simultaneously, maintaining appropriate prioritization and ensuring adherence to deadlines
• Ability to apply discretion and sensitivity while working with confidential information
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Effective written and verbal communication skills and the ability to work effectively as a member of a matrixed team
• Strong attention to detail and bias for accuracy; ability to spot and resolve errors and anticipate escalated issues

Preferred Qualifications:

• Bachelors or other advanced degree preferred
• Previous HR experience
• Reporting development/data analytics experience
• Previous experience using, administering and/or enhancing case management tools and systems

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications: