Home Based Lead Spec Payment Acceptance

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Sep 23, 2022
Closes
Oct 03, 2022
Employment Status
Full Time
Description:
About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.​

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on. Beyond our world-class service centers, there are many important challenges to be met in other FRS teams.

FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From RedCard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarters locations to our stores and distribution centers, we directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.

The Payments function encompasses our RedCard® products and Payment Acceptance. RedCard® is responsible for all aspects of our card programs, from marketing and product design to interactions with our bank partner for our credit products. Payment Acceptance strategically curates and enables payment tenders for Target (think debit and credit cards), working with internal and external partners to envision and advocate for the future, manage payment expense, minimize financial losses from fraud and disputes, and manage compliance with payment network rules. Within Payment Acceptance, the Operations Team resolves chargebacks from our guests' card issuing banks (non- RedCard®) and converts paper checks sent weekly from our stores to images, a key step in the processing of those checks for Target.

As a Home Based Lead Specialist on the Payment Acceptance Operations Team, you'll act as a workload captain and subject matter expert, monitoring service levels, coordinating daily schedules to optimize team success, and reporting on productivity/quality. This includes developing and maintaining a detailed knowledge of the applications, hardware, processes, policies, and procedures used by the team, including data security requirements and business continuation plans. You'll oversee processing of chargeback disputes for the Card Networks (Visa, Mastercard, American Express, Discover and Debit Networks) and online payment providers (Shipt and PayPal), while meeting the response time deadlines defined by network rules. You'll ensure timely receipt of Sales Media from Target stores (i.e., paper checks, tax-exempt documents and coupons), leading the team that is sorting and filing the media and imaging the checks for long term retention and retrieval. You'll ensure proper destruction of this media based on Target's retention guidelines. You will resolve problems by researching the issues and partnering across Target and externally as needed. Your expertise will be leveraged in providing training and education in support of your peer-group, along with engaging as a thought partner with leadership to improve the team's performance.

Core responsibilities of this job are described within this job description.

Job duties may change at any time due to business needs.

About you:
  • Reside within one of the following states and time zones:
    • Arizona (Mountain Standard Time Zone)
    • Minnesota (Central Time Zone)
    • South Dakota (Central Time Zone)
    • Texas (Central Time Zone)
    • Wisconsin (Central Time Zone)
  • Two-year degree or equivalent experience
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks with effective organizational skills
  • Works well on a team while being self-motivated
  • Provides work direction and training to teams of 5 - 12
  • Strong problem solving, critical thinking, and decision-making skills
  • Ability to learn and navigate numerous, unique systems
  • Proficient with Microsoft Office Package
  • Access to a Home work space that is clear of noise distractions to perform the role
  • Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
  • Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
  • Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
  • Ability to safely lift and carry up to 25 pounds of equipment


Additional Home Based requirements:
  • From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
  • You will be required to deactivate wireless capability when using Target equipment during your work hours.
  • You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
  • You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
  • You must log off or lock your Target issued computer when you are away from your workspace.
  • Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
  • You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
  • You must maintain Target's dress code expectations while working from home.
  • You must maintain only one designated work location.
  • You may be required to commute to a designated Target office site in certain circumstances.
  • You must use the surge protector that will be provided with your Target-issued equipment.
  • You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
  • You are expected to follow Target's "Ergonomics in the Workplace" document when setting up your workspace and to ensure a safe work environment.
  • You should have a working smoke detector in or near the workspace.
  • You should have a first aid kit accessible near the workspace.
  • You will be expected to set up all issued Target equipment in your home workspace.**
  • You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the end of your role.**


By submitting an application, you acknowledge that you can meet all the above-listed requirements

**Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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