Director Store Communications (FT Remote or Hybrid)

Minneapolis, Minnesota
Sep 21, 2022
Oct 05, 2022
Employment Status
Full Time

Classification: Exempt

Date: September 2022

About Us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's largest retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is engrained in who we are, what we value, and how we work. It's how we care, grow and win together.

Right on pace with Target's distinctive retail brand, Target Store Operations is continuing to transform the way it operates. Here, your work directly supports the store mission to be the guest favorite through successfully developing and communicating the processes for operations, style and experience, new structures, new operating models and new technology, and utilizing workforce management activities for our 1,800 locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they'll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you creatively envision more efficient processes and how they'll deliver a better experience for guests and team members? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you'll have success on one of our dynamic teams. A role with Store Communication means a big opportunity to continuously elevate team members' experience, knowledge, and engagement to new levels of awesome

As a Director Store Operations - Store Communication you will:
  • Build, lead, coach, and mentor a team of writers, communication strategists and storytellers that serve as the voice of store teams and play a critical role in bringing innovative solutions to life.
  • You and your team will influence Store Operations and enterprise led strategies, while delivering credible communication solutions that drive positive impact for our guest and store teams.
  • Drive strategic direction and guide implementation of store communication deliverables.
  • Play a critical role in strategy development ORK key initiatives for Store Operations and enterprise partners to ensure final communication deliverables are effective and intuitive for stores and field leaders.
  • Understand and participate in Communications workflow processes, ensuring high standards of collaboration and quality work product, consistently and efficiently. Develop and utilize OKRs to track outcomes against measurable goals.
  • Drive and reinforce editorial consistency, voice and tone of our store communications channels with daily editing duties.
  • Be on the front line of the creation of stories that share operational priorities, including planning and execution details. You'll lead a team that will concept, report and write stories for signature communications channels that share operational priorities, including planning and execution details.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You:
  • Four-year degree or equivalent experience
  • 6+ years of experience leading a team
  • Experience in developing and implementing strategies
  • Strong written and verbal communication, including the ability to negotiate, manage differing points of view and understand key stakeholder needs at all levels.
  • Communication experience, paired with strong editorial judgement with ability to focus on both a broad, strategic vision and small, critical details
  • Experience influencing across all levels of the organization; proven ability to lead through conflict, competing priorities, and operate in an ambiguous, rapidly changing work environment
  • Skilled at forming business relationships and teaching/training
  • Ability to prioritize projects against tight deadlines and thrive in a fast-paced, dynamic environment
  • Knowledge of AP Style desired
  • Experience supporting stores/field organization desired

This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut or Nevada residents is $119,500 to $215,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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