This position assists multiple County business units in evaluating, identifying requirements, planning, re-designing, and implementing software solutions, or by providing analysis services to continually innovate for creative solutions. Understands the business unit’s software systems, processes, and procedures in order to identify gaps and enhancement opportunities and makes recommendations to operate efficiently. Provides support to enhance systems reliability and customer experience. Provides guidance in dealing with complex analysis, technical duties, and operational issues related to software. Performs system administration and training, creates and maintains reports, documents, and logs ensuring stable operation of various software systems (e.g., Social Services Information System (SSIS), VMware Horizon, Traverse Document Management System, Scott Client Master Identification (SCMID), SharePoint Online, etc.). Collaborates with internal and external stakeholders in testing processes, troubleshooting issues, and change management and participates in decision making for successful implementation of software. Assists others by creating help guides and training videos and participates throughout the adoption process of new enhancements, upgrades, and projects. Provides detailed technical support to the HHS division for software systems, equipment, and staff throughout onboarding process ensuring limited interruption. Works in partnership with IT staff in supporting the HHS division.
MQs: Requires equivalency of a high school diploma and six years of progressively responsible and complex business analysis experience in a medium to large government or service-industry organization. Preference given for experience in project management, software administration, and process analysis and design. A reliable means of transportation is required for the performance of work responsibilities.
Hiring Range: $27.20 to $33.99 per hour – DOQ.
Apply Online: www.scottcountymn.gov/jobs
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