Member Engagement Specialist - PMAP

Minneapolis, Minnesota
Sep 27, 2022
Nov 04, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from Home

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to provide outbound telephonic engagement calls to engage members in an effort to improve member well-being and case management program participation. Focus on recruiting and enrolling members into case management programs.

• Provide outbound telephonic engagement calls to all targeted members.

• Perform daily administrative duties to identify members eligible for outreach and targeted interventions

• Collaborate with teams to document, schedule and identify project timelines, milestones, resource allocation and problem-solving strategies.

• Complete referrals to the case management team if member opts to participate in CM program.

• Process daily outreach lists, referrals and inbound & outbound member phone calls

• Collaborate with Care Management Manager and Health Care Economics (HCE) to update member contact lists.

• Provide outbound telephonic engagement calls to members with identified gaps in care to assist in obtaining preventive care and services.

• Identify and implement strategies to reach and maintain CM program goals.

• Complete productivity tracking as directed.

• Collaborate with members and/or family members, providers, clinic staff, and other relevant agencies to assure appropriateness of services that meet member needs and ensures desired outcomes.

• Enter member information in the clinical documentation software. Complete accurate, thorough and timely documentation.

• Maintain good working relationships and open communication with internal and external customers

• Other projects and duties as assigned.


Two years at an accredited college, university or vocational school with a focus on health, social service, psychology or related coursework.

Required Experience

Two years of customer service or sales and marketing experience in a call center, health insurance, physician group practice, or community agency. Proficient PC skills and in Microsoft Office (with emphasis on Excel spreadsheets).

Preferred Experience

Knowledge of and experience in telephonic outreach coordination. Excellent computer word processing and data base experience.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 9/26/2021

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