Complex Care Management (CCM) Care Manager & Trainer

Minneapolis, Minnesota
Oct 01, 2022
Oct 19, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Office for Your Day

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

As the Complex Care Management (CCM) Care Manager & Trainer, you will split your time between Care Management (CM) training and development and CCM Case Management to UCare members. You will be responsible for maintaining a reduced caseload while also maintaining training and development material, facilitating new hire CCM training, supporting organizational training standards templates and supporting streamlined work processes. Collaborate with internal departments such as Learning & Development and Quality to improve training, gather materials, research, and develop CM learning content to support NCQA accreditation standards, onboarding, and ongoing nursing knowledge as needed.

• Provide telephonic case management; including: engagement, assessment and development, implementation and evaluation of their plan of care. As appropriate, member support may include clinic and/or patient home visits.

• Understand and accurately interpret and apply relevant contractual requirements, policies, procedures and regulations for those members for which care management is a provided service.

• Partner with members and/or family member, primary care providers, clinic staff and other relevant agencies to assure appropriateness of service that meets member needs and supports desired outcomes.

• Complete assessment of assigned members. Collaborate with member/caregiver in the development of a care plan appropriate to the member's needs. Care plan goals are measurable, specific and timebound.

• Identify and monitor member needs, including needed preventive medical care, and significant change in condition which may warrant early intervention for medical problems, or transitions of care. Incorporate ethnic and culturally appropriate approaches to care planning as needed.

• Enter member information in UCare's clinical documentation software. Documentation is accurate, thorough and timely.

• Meet and maintain established caseload and performance metrics.

• Attend internal and external meetings; may act as team representative on cross departmental meetings as assigned.

• Assess and develop training solutions that provide relevant, engaging, and productive learning experiences to new hires.

• Assist with development of job aids and material to support team with clinical documentation system.

• Collaborate with department leadership in on-boarding and integration process of new staff; ensure timely and accurate delivery or training programs for new and existing staff to support NCQA accreditation standards and CM effectiveness.

• Provide group or one-on-one training to CM team as needed to support departmental workflow changes, strategic efforts, NCQA or other identified learning needs.

• Maintain tracking system to maintain timely completion of CCM onboarding and future trainings for employees.

• Assess training outcomes, identify and implement improvements; develop reporting measures of training needs and results through surveys, evaluations forms, or consultations with leadership staff.

• Collaborate as needed with the Corporate Learning and Development Team to ensure best practice and organizational standards are implemented.

• Assist with UCare's NCQA Complex Case Management program and other clinical initiatives, as needed. May also assist with CMS Star Rating/HEDIS initiatives and project improvement planning as appropriate.

• Other projects and duties as assigned.


BSN Registered Nurse Required/ Master's Degree preferred. Current and unrestricted RN license in Minnesota required.

Required Experience

Two years experience in care coordination/case management across the continuum of health care (hospital, clinic, home care etc.) with primary emphasis working with chronic medical conditions. Experience with training and training program development and adult learning principles.

Preferred Experience

Managed care or commercial experience. Supervisory or team lead experience preferred, with specific background in coaching/mentoring.

Experience with process improvement.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 09/30/2022

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