Cultural Clinical Liaison

7 days left

Minneapolis, Minnesota
Nov 04, 2022
Dec 11, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Office for Your Day

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to serve as a liaison between Hmong or Somali members, members' family, providers, and care managers to assist in addressing complex medical and/or psychosocial conditions. This position identifies and determines unmet needs and potential cultural barriers that inhibit the member's ability to achieve established goals. The Cultural Clinical Liaison collaborates with the assigned care coordinator to assist in the implementation of the member's plan of care which may include culturally acceptable interventions.

• Collaborate with member to identify the individual's understanding and management of their current medical and/or psychosocial conditions.

• Identify cultural barriers which influence member health care utilization, health knowledge and management of their health condition.

• Participate in selected activities identified in the plan of care for Hmong or Somali members who have complex medical and/or psycho-social conditions.

• Collaborate with physician, care coordinator, care coordination team supervisor, member, and family member to identify and implement culturally acceptable interventions that will increase the member's knowledge of identified medical conditions, promote appropriate self-management behaviors for medical conditions, and promote appropriate health care utilization.

• Attend designated home visits, medical and diagnostic appointments with the member and/or family member(s), as appropriate to provide cultural interpretation of medical recommendations and treatments. Provide support to members during selected health care evaluations/procedures, increase member/family member understanding of medical/health conditions and treatments, and facilitate provider understanding of cultural barriers to member's adherence to/acceptance of treatments and diagnostic procedures.

• Serve as a language interpreter during home visits.

• Communicate outcomes of cultural clinical liaison interventions and assists care coordinator with support plan revisions.

• Attend and participate in Hmong or Somali community wellness events as requested and approved by UCare.

• Other projects and duties as assigned.


B.S in nursing or B.A in social work. Registered Nurse (RN) with a nursing diploma or associate degree in nursing. Current unrestricted license in Minnesota required.

Required Experience

Three years' experience working with individuals from the Hmong or Somali community. Two years' experience working in a community health organization. Certified medical interpreter.

Preferred Experience

Experience working for a health plan that serves culturally diverse and underserved populations through state and federally funded programs.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 10/13/2022

Similar jobs

More searches like this

Similar jobs