Customer Service Representative

Located at Engage Technologies

Brooklyn Park, MN

JOB OVERVIEW:
This position will provide excellent customer service and support to our international customers, sales representatives, and distributors for our products.

Job Type: Fulltime

Pay: $22-$24 per hour based on experience.

KEY RESPONSIBILITIES:

• Processing of daily international orders accurately with great attention to detail.
• Assist with international shipments based on specific criteria for each account to ensure timely processing.
• Online records management system administration including loading documents and reconciling to ensure all documents are accurate for each order.
• Preparation and processing of daily invoices.
• Research any customer discrepancies including providing a resolution and response in a timely and accurate manner.
• Work closely with accounting on account changes, new account set up and international collections.
• Processing of return authorizations (RMAs) and credit memos.
• Cross-train and provide coverage for other Customer Service Representatives and direct back up of Customer Service Manager.
• Other duties as assigned.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

• High school diploma or G.E.D
• 2-3 years’ previous experience working in customer service 
• Strong knowledge of logistics and shipping processes to assist customers with shipping and tracking products globally.
• Excellent written and verbal communication skills in a fast-paced environment.
• Ability to assess and solve technical problems.
• Organized with a strong attention to detail.
• Ability to work independently or as a team.
• Able to deliver excellent customer service, externally and internally.
• Proficient with Microsoft Office products.
• Ability to operate general office equipment such as telephone, copier, fax, computer, etc.
• Ability to take direction from multiple co-workers and managers.
• Hours are 8:30 am to 5:00 pm on location in Brooklyn Park.  Flexible on the start but must be able to stay until 5:00 pm

WORKING CONDITIONS:
Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
 

7041 Boone Ave N, Brooklyn Park, MN 55428