CCO Resource Management Analyst

Minneapolis, Minnesota
Dec 21, 2022
Mar 18, 2023
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home

Position Description

This position is responsible for supporting the Configuration and Claims Operations (CCO) Workforce Management Team by collaborating with CCO leaders to document resource capacity and forecasting plans, including but not limited to everyday run the business support work, projects, and other initiatives. You will facilitate initial project intake or demand management by sharing project information with Leaders proactively and facilitating resource assignment and prioritization exercises. Produce department resource utilization reports and lead tracking the demand project portfolio for efficient and effective use of the CCO's resources to deliver company initiatives. Monitor project and run the business support work demand to determine where capacity shortages or surpluses may arise in the future and recommend potential solutions to CCO Leadership. This position requires excellent communication, facilitation, and documentation skills and the ability to multitask simultaneous efforts.

• Responsible for working with project managers and functional leaders throughout CCO to help assign and allocate resources for run the business support work, projects and other initiatives.

• Develop framework and documentation to support resource capacity and forecast planning including creation or adoption of tool to support resource management.

• Track and assist in the allocation of CCO resources in a timely and accurate manner, discussing demand issues with Leadership and Project Leads.

• Conduct impact analysis of requested resource changes and communicate the results to all relevant stakeholders.

• Creation of dashboards supporting resource utilization and capacity (e.g., planned vs. utilized).

• Proactively communicate with all leaders' relevant stakeholders to ensure effective resource allocation and resolution of capacity shortages.

• Monitor project demand to determine where capacity shortages or surpluses may arise in the future, collaborating with leaders on solutions.

• Other projects and duties as assigned.


Bachelor's degree in business preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

Two years of resource coordination/resource management, ideally within a corporate/professional environment with project demand and capacity planning experience. A demonstrable track record of successful project intake planning and managing of resources.

Preferred Experience

Health Plan Operations; Microsoft Project; Visio; SharePoint. Understanding of project management concepts and methodologies.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 12/20/2022

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