This job has expired

Sr Manager PSQA Operations

Minneapolis, Minnesota
Closing date
Apr 5, 2023

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Retail / Wholesale
Employment Status
Full Time
Primary Function

Support the implementation and advancement of PSQA processes and capabilities to ensure consistency and calibration across all global offices to deliver on guest experience in a framework that mitigates risk and empower vendors to own product quality. Support PSQA Operations Team vision creation and roadmap for global implementation of solutions and tools.

Job Responsibilities

  • Provides holistic and sustainable change management across all PSQA teams, offices, and business partners.
  • Support the team talent development strategies - KSA, partner with HR L&D building and implementing trainings
  • Provides training to team members (PSQA, TD, Sourcing, RS, etc.) and vendors/factories as Targets QMS program evolves

Quality Management
  • Support process flow development, maintenance, and continuous improvement on all CTV/P related QMS activities
  • Support and facilitates standardization and calibration of all CTP quality and engineering processes across countries and teams (internal and external)
  • Understand and able to assess the effectiveness of a factory's preventive QMS and its sustainability against varying manufacturing processes.
  • Understand the team in quality management and tools for oversight of field operations
  • Partners with CTV Sourcing to understand Brand Strategy and guest expectations
  • Understand guest expectations through the voice of the guest; always guiding the team through the guest lens in decision-making.

Processes, Procedures and Best Practices
  • Works with SMEs to develops, drive, and standardizes processes and procedures globally.
  • Connects and leverages the expertise of PSQA SMEs, Senior Leadership and collaborates with CFT's and Vendors to ensure enterprise priorities are met.
  • Provides operational resources, systems, tools and training to drive efficiency and effectiveness for all PSQA teams in delivering QMS strategy

Communication and CFT Collaboration
  • Support holistic and strategic communication interaction points across PSQA (CTP/V, CTB) CFT's and stakeholders for alignment.
  • Support shaping of project direction through interpreting analysis findings and recommend solutions to support project goals
  • Ensures learnings are shared across different locations to continually improve processes. Shares current and future plans with other pyramids to ensure a common understanding of objectives and smooth rollout at implementation time.
  • Successfully navigate through tough choices and be able to articulate its point of view to leaders, peers, team members and vendor/factories.
  • Steer decision effectiveness and efficiency; take smart risk based on facts, figures and guest insights through critical thinking

  • Support the creation, monitoring, and reporting of KPIs
  • Extensive use of quantifiable data and KPIs in decision-making
  • Responsible for driving consistency on data analytics and reporting used by PSQA teams and business partners (Support business in identifying WHAT they are and HOW they should be used
  • Work with the Analytics and Reporting business champion and the project team on defining the KPI and operational metrics and drive adoption and performance review routines

  • Work with SPARK, INSPECTORIO program team, and other individual project teams on technology adoption across CTV/P PSQA teams and business partners
  • Thought partner to the OB S&O tech and data team on the connectivity of technology capabilities built across OB
  • Represent the business for the product, fostering strong relationships with key stakeholders to ensure that their views and requirements are captured in the product

  • Major in engineering, with Lean or 6 Sigma certification, TQM, Project Management
  • Quality management, product and manufacturing experience/knowledge
  • Minimum 6 years' experience (manufacturing/retail)
  • Experience managing large scale strategic projects in US or European based corporation
  • Excellent leadership/interpersonal skills/communication skills
  • Strategic thinking and ability to plan, lead, organize and execute
  • Result orientated, self-motivated, dedicated, enthusiastic and energetic
  • Committed to continuous learning
  • Ability to travel locally and internationally
  • Working Knowledge of Technology, Data and analytics including Microsoft windows and Office software applications.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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