Sr Accommodations Business Partner

Minneapolis, Minnesota
Jan 17, 2023
Jan 27, 2023
Employment Status
Full Time
About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Target's distinctive retail brand by continuously experimenting, evolving, and innovating. With the chance to positively impact nearly 350,000 people worldwide in our stores, distribution centers and headquarters, you'll be a strategic partner to both the leaders and the team members who elevate and nurture the Target guest experience. Our dynamic, passionate, and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward, and professional advancement.

The Workplace Accommodations Team ensures an inclusive experience for all Target team members by providing accommodations that enable team members to perform the essential functions of a position and to enjoy equal benefits and privileges of employment. Our team accomplishes this through deep subject matter expertise (SME) and building relationships while driving awareness and advocacy to meet team members' needs consistently and effectively.

As an Sr Accommodations Business Partner, you will be the primary contact working directly with team members and local HR and leadership in providing workplace accommodations, including assessment of the accommodation request, SME in determining reasonable accommodations available to meet the needs of the team member, coordination of implementation and monitoring of the accommodation over time to ensure it continues to meet the needs of the team members. As a SME on Target's accommodations processes, as well as state and federal disability and accommodation laws, you will collaborate and advocate on behalf of team members throughout the process to ensure accommodation needs are met.

This individual will be experienced in answering general questions related to the accommodations process, understanding each unique team member's situation, responding to changing circumstances and needs, and paving the way for a connected and trusted team member experience. The individual in this role must possess self-management skills, ability to develop creative and innovative solutions, a desire to share knowledge and an ability to translate business needs and goals into reasonable accommodations that will produce favorable results for Target team members and meet business needs.

  • Provide end-to-end case management by serving as a subject matter expert on the accommodation process, including administration of the interactive process by understanding team member restrictions, need for a reasonable accommodation, brainstorming potential solutions and partnering with local HR and leaders to implement accommodations.
  • Discern escalated situations and facilitate/coordinate decisions between stakeholders, including HR, leaders, Leave Administration teams, vendors, ER/Legal, etc.
  • Consult with Legal/ER teams when needed, on actions taken regarding individual team member accommodation decisions.
  • Provide consultation and coaching on workplace accommodations, acting as an advocate for the accommodations process by providing consultative and educational support to team members, HR, and leaders with a focus on problem solving and creative solutions
  • Maintain subject-matter-expertise, by keeping up to date with a changing external accommodation environment, and seeking out knowledge building through external resources.
  • Maintain a full caseload of approximately 80 cases, that may fluctuate during periods of high volume.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Basic Qualifications
  • Four-year degree or equivalent experience.
  • Ability to work with a diverse range of people and effectively partner and work with all levels including team members, vendors, HR and leaders.
  • A general understanding of federal and state disability and accommodation laws, in addition to understanding the workplace accommodation process, specifically ADA/ADAA and FMLA.
  • Detail orientation with ability to manage multiple priorities and maintain excellent follow up in a fast-paced environment.
  • Strong problem-solving, critical thinking, analytical and organizational skills.
  • Ability to flex your schedule to be available for team member contact between 7AM - 6PM Monday - Friday.
  • Passion for delivering a positive team member experience and excellent communication skills, both verbal and in writing.
  • Demonstrated knowledge of computer operating skills.

Preferred Qualifications
  • Experience working with confidential information.
  • Experience building relationships and influencing others while working in a cross functional environment.
  • Ability to diagnose problems, identify and drive appropriate solutions.
  • Experience in advocacy, providing consultation and settling disability issues.
  • Previous experience with academic offices of accommodations and disability services, government programs, Vocational Rehabilitation or Occupational Therapy.
  • Experience exercising independent judgement and discretion while leveraging company policies and practices.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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