Mental Health & Substance Use Disorder Services Case Management Supervisor

Minneapolis, Minnesota
Jan 19, 2023
Feb 10, 2023
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Work from home. Must be within a commutable distance to attend in-person meetings as necessary.

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

As the Mental Health and Substance Use Disorder (MH & SUDS) Services Case Management Supervisor, you will be responsible to oversee the daily operations of the MH & SUDS Case Management team. You will set priorities for the team to ensure that assigned job duties are completed, and assist with updates to the case management model based on data and process improvement strategies. In addition, you will lead the hiring and onboarding efforts for all case management staff. provide direct supervision, mentoring, coaching and evaluation of individual staff performance and development needs. Participate in the planning, implementation, and evaluation of case management activities to ensure the program is meeting department and organizational goals. Provide support, oversight and training of the Mental Health and Substance Use Disorder Crisis Line.

• Oversee the performance of case management activities including identification of members meeting criteria, timely completion of case management assessments, development and updating of care plans, and evaluation of member care outcomes.

• Assign members to case managers based on staff caseload size, member needs, and staff competency to ensure equal distribution of case manager workload.

• Monitor delivery of case management services. Ensure case management records meet regulatory requirements (e.g. NCQA). Review and evaluate case management staff documentation by auditing member records. Participate in development of productivity standards and utilize these to coach and motivate staff. Ensure confidentiality of all member PHI in compliance with HIPAA regulations.

• Provide training, supervision, and staff development to enhance the knowledge and skills of staff. Train staff on requirements for assigned product(s) and corresponding case management processes.

• Report quality issues, monitor problems and give input and suggestions for improvement to the leadership team.

• Establish regularly scheduled one-on-ones with staff at a minimum frequency of monthly to review, evaluate and provide feedback about the appropriateness of case management activities.

• Establish regularly scheduled team meetings, assist with problem-solving complex member care issues, and conduct supervisory oversight of staff/member interactions at least monthly.

• Support the implementation of UCare strategy for care management in new markets and new products.

• Participate in administrative meetings as assigned by the Mental Health and Substance Use Disorder Services Clinical Manager. Participate in leadership of the MH and SUD department, taking an active role in setting the course and facilitating progress on that plan.

• Ensure Transition of Care case management activities occur per the product care model and requirements.

• Lead and establish protocols and processes for management of members/callers in crisis.

• Develop and maintain a comprehensive knowledge of UCare product and member benefits. Understand, implement, and support the Evidence of Coverage, Certificate of Coverage.

• Collaborate cross-departmentally to educate other teams and departments on the work of the case management team.

• Assist with interpreting, developing and implementing new programs as assigned. Actively seek out new opportunities for the case management team to reach additional membership.

• Other projects and duties as assigned.


RN, LPCC, LMFT or LICSW with requisite experience. Current Minnesota license required.

Required Experience

Three year's experience in care coordination/case management across the continuum of health care (managed care organization, inpatient, clinic, outpatient treatment, home care). Two years of supervisory and/or leadership experience. Two years of experience at an inpatient, residential or outpatient mental health or substance use disorder treatment program. Experience and knowledge working with culturally diverse populations

Preferred Experience

Dually licensed as LADC. Knowledge of case management standards and experience working with state and federally funded programs. Experience working with children and families, including those with developmental disabilities such as autism and related conditions


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 1/19/2023

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