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Technical Support Specialist

St. Catherine University
St Paul, MN
Closing date
Feb 19, 2023

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Job Type
Employment Status
Full Time

Job Details

Technical Support SpecialistDivision: EnrollmentDepartment/Office: Financial Aid OfficeAdvertisement:St. Catherine University invites applications for a Technical Support Specialist to join our Financial Aid team!St. Catherine University is committed to serving students who need and want financial assistance. The Financial Aid Office administers in excess of $100 million in student financial aid annually from federal, state, institutional, and private sources to students from a wide variety of backgrounds. Our team collaborates with students to ensure they understand their options, choices and commitments. The Financial Aid Counselor will join a team with long-standing dedication to St. Catherine University and to growing a diverse student body. The Technical Support Specialist creates and manages technical operations across multiple platforms and troubleshoots daily technical issues. Responsibilities include: Manage technical operations and financial aid system administration including: Create and maintain technical infrastructure to support delivery of aid from all programs and sources to students in every program at the University. Initiate, monitor, and coordinate point releases, technical updates, and enhancements with IT department. Install and upgrade programs from Department of Education and outside vendors needed for financial aid processing. Review and integrate new federal, state, and institutional regulatory and policy updates. Coordinate and complete Electronic Data Exchange processing for all financial aid recipients. Process financial aid and report upon critical data including: Create, update, and run SQL based ARGOS dashboards and reports of financial aid, student admission, registration and finance data to support financial aid operations, research activities, and for use in simulations, modeling, and policy decision making. Coordinate ARGOS data block, dashboard and report creation with IT and other offices to ensure proper data collection. Maintain processing of email and paper award, tracking, and notifications. Create and update workflows, data exchanges and system integrations including: Create, update, and maintain AM9 (Automic) process flows to ensure timely and accurate data exchanges. Provide detailed attention to selection and programming of each individual job and placement within extensive consecutive process schedule to ensure functional dependency order and process success. Test and maintain integrity with scheduled processes. Process daily data load of student records from the Department of Education's SAIG mailbox to the Banner student financial aid system. Review and update Electronic Data Exchange processes for ISIR's, correction, Pell, disbursement, and loan files. Research and resolve issues with data discrepancies. Train financial aid staff in use of reports and of new and installed system functionality. Troubleshoot software, communication, and operational problems for staff.Employees at St. Kate's feel a deep connection to the University's Mission and Vision, and they live their values at work. Benefits available to full-time employees include: Three weeks of accrued vacation time as well as fourteen (14) paid holidays and six paid "gift" days when the university is closed. Accrued sick time. Free tuition for employees and reduced tuition for their families after one year of service Health, dental, and vision insurance 403b retirement plan access Six weeks of paid parental leave after one year of serviceSt. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.Minimum Qualifications: Bachelors degree and two (2) years progressively more responsible financial aid experience, or equivalent combination of education and experience in a related field. Proficiency with databases, reporting tools, data analysis, and business intelligence. Detail oriented, commitment to complete work with high level of accuracy. Ability to analyze and interpret data, make independent decisions meet deadlines and process a high volume of work with great accuracy. Effective oral and written communication skills. Commitment to equity, diversity, and inclusion.Preferred Qualifications: Understanding of admission, registrar, student accounts, and financial aid systems and processes. Knowledge of federal, state, and institutional financial aid policies and regulations. Proficiency with Banner, Oracle, HTML, ARGOS, AM9 and Microsoft Excel and Google Workspace.We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the universitys commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.Application instructions:Posting Number: 20220419-STAFFPosting Start Date: 01/20/2023Application Deadline: 2/3/2023To apply, visit Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to "love of neighbor without distinction" and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at or 651-690-6565.Copyright 2022 Inc. All rights reserved.



Formerly the College of St. Catherine, St. Kate’s was founded in St. Paul in 1905 by the Sisters of St. Joseph of Carondelet, whose social justice mission of loving God and neighbor without distinction anchors our commitment to respond to the needs of the time.  The University is named for St. Catherine of Alexandria, the 4th-century Egyptian philosopher, who suffered martyrdom for her faith.

St. Kate’s is a nationally recognized university with the College for Women at its core which is one of the largest Catholic colleges for women in the nation. It is one of the most comprehensive Catholic universities in the United States, offering access to an education in over 80 academic programs ranging from professional certificates to post-graduate degrees in the liberal arts and professional programs.  In 2009, St. Kate’s moved from college to university status, retaining its tradition of academic excellence while expanding its structure to three colleges and three schools. The three schools are the School of Humanities, Arts and Sciences (SHAS), School of Business, and the Henrietta Schmoll School of Health (HSSH), each of which serves students in the College for Women, the Graduate College, and the College for Adults. 

The University’s commitment to Inclusive Excellence encourages students across schools and colleges to incorporate global learning and experiences into their education. St. Kate’s is committed to making Inclusive Excellence a reality and has identified “Drive a Culture of Inclusive Excellence” as one of its six strategic priorities. Initiatives include the expansion of equity and inclusion-centered curricular content in specific courses and in each program of study, new recruitment strategies and training around elimination of bias, and retention efforts targeted for faculty and staff of color using professional development opportunities and resources.  Finally, the plan has an explicit focus on the articulation and development of the essential skills students must possess to succeed in diverse and inclusive workplaces and communities and defining how the educational program and co-curricular student experience will foster these outcomes.

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