St.  Catherine University

Technical Support Specialist

Location
Minnesota
Posted
Jan 20, 2023
Closes
Feb 04, 2023
Ref
20220419-STAFF
Category
Education
Employment Status
Full Time
Posting Details

Position Information

Position Title
Technical Support Specialist
Division
Enrollment
Department/Office
Financial Aid Office

Position Summary Information

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St. Catherine University invites applications for a Technical Support Specialist to join our Financial Aid team!

St. Catherine University is committed to serving students who need and want financial assistance. The Financial Aid Office administers in excess of $100 million in student financial aid annually from federal, state, institutional, and private sources to students from a wide variety of backgrounds. Our team collaborates with students to ensure they understand their options, choices and commitments. The Financial Aid Counselor will join a team with long-standing dedication to St. Catherine University and to growing a diverse student body. The Technical Support Specialist creates and manages technical operations across multiple platforms and troubleshoots daily technical issues. Responsibilities include:

  • Manage technical operations and financial aid system administration including:
    • Create and maintain technical infrastructure to support delivery of aid from all programs and sources to students in every program at the University.
    • Initiate, monitor, and coordinate point releases, technical updates, and enhancements with IT department.
    • Install and upgrade programs from Department of Education and outside vendors needed for financial aid processing.
    • Review and integrate new federal, state, and institutional regulatory and policy updates.
    • Coordinate and complete Electronic Data Exchange processing for all financial aid recipients.
  • Process financial aid and report upon critical data including:
    • Create, update, and run SQL based ARGOS dashboards and reports of financial aid, student admission, registration and finance data to support financial aid operations, research activities, and for use in simulations, modeling, and policy decision making.
    • Coordinate ARGOS data block, dashboard and report creation with IT and other offices to ensure proper data collection.
    • Maintain processing of email and paper award, tracking, and notifications.
  • Create and update workflows, data exchanges and system integrations including:
    • Create, update, and maintain AM9 (Automic) process flows to ensure timely and accurate data exchanges.
    • Provide detailed attention to selection and programming of each individual job and placement within extensive consecutive process schedule to ensure functional dependency order and process success.
    • Test and maintain integrity with scheduled processes.
    • Process daily data load of student records from the Department of Education's SAIG mailbox to the Banner student financial aid system.
    • Review and update Electronic Data Exchange processes for ISIR's, correction, Pell, disbursement, and loan files.
  • Research and resolve issues with data discrepancies.
  • Train financial aid staff in use of reports and of new and installed system functionality. Troubleshoot software, communication, and operational problems for staff.


Employees at St. Kate's feel a deep connection to the University's Mission and Vision, and they live their values at work. Benefits available to full-time employees include:
  • Three weeks of accrued vacation time as well as fourteen (14) paid holidays and six paid “gift” days when the university is closed.
  • Accrued sick time.
  • Free tuition for employees and reduced tuition for their families after one year of service
  • Health, dental, and vision insurance
  • 403b retirement plan access
  • Six weeks of paid parental leave after one year of service


St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications
  • Bachelor's degree and two (2) years progressively more responsible financial aid experience, or equivalent combination of education and experience in a related field.
  • Proficiency with databases, reporting tools, data analysis, and business intelligence.
  • Detail oriented, commitment to complete work with high level of accuracy.
  • Ability to analyze and interpret data, make independent decisions meet deadlines and process a high volume of work with great accuracy.
  • Effective oral and written communication skills.
  • Commitment to equity, diversity, and inclusion.

Preferred Qualifications
  • Understanding of admission, registrar, student accounts, and financial aid systems and processes.
  • Knowledge of federal, state, and institutional financial aid policies and regulations.
  • Proficiency with Banner, Oracle, HTML , ARGOS , AM9 and Microsoft Excel and Google Workspace.


We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.

Application instructions for STAFF

Visit St. Kate Careers to apply. Three references and successful completion of a background check will be required for employment.

Given the way campus life inherently puts people in close proximity to each other, including residence and dining halls, classrooms, and gatherings, the University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations. St. Catherine University is requiring all students, faculty (including adjuncts contracted for the fall semester and beyond), staff, and residents age 12 and older to complete their COVID -19 vaccination series, including a booster, unless the University approves a medical or religious accommodation or other accommodation/exemption as required by applicable law. New employees must submit vaccination documentation or be approved for an exemption/accommodation before beginning work. For more information, visit stkate.edu/coronavirus-info/vaccine .

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace

Our university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

Posting Detail Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * What is your highest level of completed education?
    • Some high school
    • High school diploma or GED
    • Some college
    • Associate's degree
    • Bachelor's degree
    • Some graduate school
    • Master's degree
    • ABD
    • Professional degree (e.g., JD, MD)
    • Doctoral degree
  2. * For any education beyond high school, please list the degree or certification and the area of focus.
    (Open Ended Question)
  3. * St. Kate's is committed to making Inclusive Excellence a reality and has identified “Drive a Culture of Inclusive Excellence” as one of six priorities in the strategic plan. Give a specific example of how you have promoted a culture that values diversity, equity and inclusion in your current or recent role(s).
    (Open Ended Question)
  4. * Given the way campus life inherently puts people in close proximity to each other, including residence and dining halls, classrooms, and gatherings, the University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations. St. Catherine University is requiring all students, faculty (including adjuncts contracted for the fall semester and beyond), staff, and residents age 12 and older to complete their COVID-19 vaccination series, including booster, unless the University approves a medical or religious accommodation or other accommodation / exemption as required by applicable law. New employees must submit vaccination and booster documentation or be approved for an exemption/accommodation before beginning work. For more information, visit stkate.edu/coronavirus-info/vaccine. We include this information to ensure that candidates are aware of and acknowledge understanding of the new requirement.
    • I have read and understand the requirement.
  5. * Are you presently legally authorized to work in the United States for any U.S. employer? Please be aware that St. Catherine University is only able to consider candidates who are authorized to work in the United States.
    • Yes
    • No
  6. * St. Catherine University welcomes applications from candidates who are traditionally under-represented. We are happy to consider candidates who are currently in possession of a temporary work visa, however, please be aware that we do not offer employment visa sponsorship. Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
    • Yes
    • No
    • Maybe
  7. * Can you perform the essential functions of this position with or without accommodation?
    • Yes
    • No
  8. * How did you hear about this opportunity?
    • St. Catherine University website
    • St. Catherine University employee
    • Academic Jobs
    • American College Personnel Association (ACPA)
    • Association of Catholic Colleges/Universities
    • Association of Student Affairs at Catholic Colleges and Universities
    • Chronicle of Higher Education
    • College or University website
    • Council of Independent Colleges
    • DisabilityConnect.com
    • Diverse: Issues in Higher Education
    • DiversityConnect.com
    • Facebook
    • Google Jobs
    • HigherEdJobs
    • Higher Education Case Managers Association (HECMA)
    • Higher Education Recruitment Consortium (HERC)
    • Hispanic Outlook on Education Magazine
    • IMDiversity
    • Indeed
    • Inside Higher Ed
    • Insight Into Diversity
    • Latinos in Higher Ed
    • LGBTConnect.com
    • LGBTQ in Higher Education
    • LinkedIn
    • Minnesota College Professionals Association
    • Minnesota Council of Nonprofits
    • MinnesotaWorks.net/Minnesota Workforce Center
    • Minority Jobs
    • NAFSA: Association of International Educators
    • National Association of Independent Colleges and Universities
    • National Association of Student Personnel Administrators (NASPA)
    • National Conference on Race and Ethnicity (NCORE)
    • OutandEqual.com
    • People of Color in Higher Education
    • Pioneer Press
    • Pollen Midwest
    • Saint Paul Chamber of Commerce (SPACC)
    • SimplyHired.com
    • Star Tribune
    • StudentAffairs.com
    • Twin Cities Senior Student Affairs Officers listserv
    • Twitter
    • VeteransConnect.com
    • Women in Higher Education
    • ZipRecruiter
    • Other

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

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