Product Operations Manager - Roundel Self-Service Platform(Remote Or Hybrid)

Employer
Target
Location
Minneapolis, Minnesota
Posted
Jan 20, 2023
Closes
Feb 06, 2023
Employment Status
Full Time
Description:

About us:
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

As a Products Ops Manager, you will serve as a trusted advisor to the product portfolio by bringing data and insights about our users into conversations and ceremonies. You will leverage your prior experience to engage multiple levels of product in creating and implementing team routines that reflect product thinking and connection to OKRs and enable portfolio-level intention maps that fuel collaboration across products. You will be responsible for bringing visibility to dependencies and risks across the portfolio and providing visibility of progress to our Product KPIs through metric visualization and analysis. You are accountable for collaborating across our product and operations teams to improve our core strategic planning, portfolio health, and communication competencies.

The core product and team(s) role will support Roundel's Self-Service Ad Platform and Measurement Platform. The Self-Service Ad Platform is responsible for delivering advertising services such as media planning and activation for Roundel's clients (e.g., advertisers and ad agencies) to create, run, manage and report on advertising campaigns themselves.

Your core responsibilities include the following:

  • Primary first point of response for data product(s) support
  • Point of escalation for technical support issues
  • Respond to product support tickets with both specialist(s) and stakeholder(s)
  • Escalate issues to the Product Operations team for broader support
  • Communicate notifications of system outages to internal stakeholders
  • Manage ticketing application (Assist/HALP) within Slack
  • Coordinate ticketing of ServiceNow (external) tickets from clients with internal teams
  • Report and analyze support operations performance to leadership
  • Review client feedback provided in support channels and prepare use case(s) for additional product development


The core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

  • Four-year degree or equivalent experience
  • 4+ years of experience across product, operations, or analytics (or a combination)
  • Ability to self-organize and lead through ambiguity
  • Ability to communicate complex concepts in easy-to-understand terminology across Operations, Product, and Technology
  • Ability to influence peers and partners to find common ground, push for consistency where possible, facilitate conversations, and navigate competing interests.
  • Data analyst background a plus
  • Ability to problem-solve and prioritize tickets
  • Project Management experience a plus
  • Media effectiveness background a plus
  • Curiosity and passion for problem-solving
  • Experience creating and delivering product tools & stakeholder materials
  • Experience working in an agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)


This position may be considered for a Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. The salary range is :$81,400.00 USD - $146,500.00 USD. Pay is based on several factors which may include, but are not limited to education, work experience, certifications, labor markets, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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