Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

CLINICAL CARE SYSTEM LIAISON

Work Location: Work from Home. Must be within a commutable distance to attend in-person meetings as necessary. In-state travel required.

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to oversee care system product training related to MSHO/MSC+ for internal staff and external customers, delegates and stakeholders. Develop strong partnerships and serve as a key contact for care system and county inquiries about UCare products and care coordination processes including changes in process and regulatory expectations. Responsible for being the key contributor in clinical training of UCare's care system and county partners and ensure that relevant training materials are developed and maintained.

• Develop and maintain a working knowledge of new and existing care system products relative to product functions and introduce new care system products to CLS staff and external customers.

• Serve as the primary contact for care systems and counties. Provide support for clinical and regulatory concerns as they relate to UCare products.

• Coordinate communication regarding care coordination changes. Serve as the lead contact when UCare is outreaching to counties and care systems to discuss care coordination updates.

• Represent CLS in internal and external care system and county-based work groups or initiatives.

• Utilize audit findings to identify knowledge gaps with external customers and assist with closing identified knowledge gaps.

• Maintain a caseload of members as needed by the department.

• Develop and maintain materials for external customers, including training material such as job aids, work instructions, checklists, etc., as well as, product information and updates, care coordination manuals, newsletters, care coordination specific webpages, etc.

• Conduct training as needed for care systems, counties and providers, including model of care training. Provide in-person, live training whenever possible.

• Maintain a strong working knowledge of care coordination functions, requirements and regulations. Subject matter expert in care coordination responsibilities, which includes an understanding of MMIS, activity type assessment results, as well as responding to questions related to care coordination functions independently.

• Coordinate and facilitate care coordination-related projects as directed, such as monthly enrollment files, transitioning large groups of members in response to product or delegate changes, implementing a new product at county sites, responding to information requests by regulators, etc. Be able to prepare and implement project plans, statements of work, and/or process flow related to projects, and be able to prepare and speak to results analysis as needed.

• Collaborate with team and provide back-up as well as maintain a positive working relationship with care system and county staff; maintain those relationships with finesse and graciousness.

• Prepare monthly reports on activities and identify opportunities to increase efficiencies, productivity and quality of work. Be knowledgeable about the demographics that a certain delegate agency works with and be prepared to support them with demographic specific resources, including social determinants of health.

• In-state travel is required.

• Other projects and duties as assigned.

Education

Bachelor's degree in nursing or social work. Current unrestricted Minnesota license.

Required Experience

Two years' experience in training. Strong health plan, managed care, health services, or other related experience. MnCHOICES certified assessor credential in place or with plan to receive assessor credential within 3 months of hire date. Unrestricted driver's license due to training, travel requirements.

Preferred Experience

One-year experience in Medicaid or Medicare risk managed care programs.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 1/31/2023