Program Manager - Operational Excellence

Minneapolis, Minnesota
Feb 07, 2023
Feb 28, 2023
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 13 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Office for Your Day

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to partner with the Program Owner(s) to successfully implement complex, cross-functional project(s) that support the organization's strategic plan, regulatory requirements, new product development, and/or operational initiatives. Success will be defined by the measures and objectives identified in the Program Charter. The Program Manager plans all aspects of the program, monitors and reports on progress plus results.

• Responsible for the successful planning, execution and completion of a program in accordance with the policies, practices and processes of the Project Management Office.

• Build and manage highly engaged program work teams.

• Manage program risks and issues and take corrective actions as needed.

• Communicate program status, decisions and barriers to program leadership and key stakeholders throughout the program and across programs as needed.

• Partner with change lead and program owners and sponsors to develop and execute change management plans.

• Manage and coordinate program resources across involved projects.

• Daily program management through the program lifecycle.

• Organize, motivate and provide leadership to cross-functional work teams from all operating areas.

• Build relationships at all levels of the organization to facilitate collaboration across departments to deliver desired program outcomes

• Manage program budget, staffing needs and cost benefit analyses

• Other projects and duties as assigned.


Bachelor's degree in project management, business or related field preferred; demonstrated work experience may be considered in lieu of degree.

Required Experience

Seven years demonstrated program and project management experience. Three years of experience leading large teams. Proficiency in the use of Microsoft Office applications. Understanding of project management concepts and methodologies.

Preferred Experience

PMI Certification and/or Agile SCRUM Master Certification. Practical experience in and/or knowledge of health care, managed care, government programs or health plans. Ability to understand the technical breakdown of data work including architecture, integration, ETL, Testing etc. Ability to understand database/data warehouse concepts, infrastructure, help with impediments. Ability to translate technical data terms to business language. Experience managing large project budgets and staffing requirements.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 1/31/2023

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