Description:
Director, Experience Measurement Insights

Exempt

04/23

About Us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

Our Insights, Strategy, and Growth team helps run the business today, while also focusing on the growing the business for the future. We do this by anticipating and effectively responding to challenges and fueling Target's growth-today, and into the future-regardless of the changes ahead. Here, you will work with internal partners and external agencies in a wide variety of roles. You will also have the opportunity to develop skills across our team superpowers, including consumer & industry insights, strategic problem solving, strategy activation, experimentation, and scaling new businesses. Do you love the idea of helping to shape Target's long-term strategy grounded in guest and industry insights? Are you a champion for rigor and process to ensure successful strategic planning? Can you bring your energy and big ideas to the table in order to build momentum for new business opportunities? Then, bring your talent to the game and join us as we move Target forward.

A role on the Enterprise Insights team means you will be a champion for our current and future guests, inspiring the organization to act in their best interest. Under your leadership, your team will help partners build consumer-centric strategies and activations.

As a Director, Experience Measurement Insights, you will report to the Sr. Director, Guest Experience Insights and will have responsibility for growing Target's experience measurement capabilities. You will be responsible for continuously improving the insights from the program and in partnership with cross-functional peers, building actionable plans to continuously improve Target's guest experience. Additionally, this leader will be responsible for creating capabilities to benchmark Target's guest experience to those of other retailers including our core competitive set.

Additionally, you will work with your direct reports to ensure the business opportunity is clearly articulated, build a hypothesis-driven framework, scope, and ensure the best method is employed given business needs and constraints and communicate insights in a manner that impacts business choices. You will also be responsible for guiding and developing future Insights leaders.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent experience
• 10+ years of work experience in Marketing Research, Consumer Insights, and/or Experience Insights
• Client-side experience leading customer experience (CX) capabilities and experience with CX platforms (e.g. Qualtrics, InMoment, SMG, Medallia)
• Strong knowledge of qualitative, quantitative, syndicated and first-party insight tools
• Ability to synthesize and clearly communicate complex findings to focus on the critical implications and opportunities
• Strong coaching, mentoring, and leadership skills

This position may be considered for a Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. The salary range is :$123,100.00 USD - $221,600.00 USD. Pay is based on several factors which may include, but are not limited to education, work experience, certifications, labor markets, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications: