Health Care that Starts with You!
Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.
UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.
Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.
At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.
UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.
WORKING AT UCARE
Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.
Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.
CARE COORDINATOR - MSHO/MSC+ & SNBC - MAHNOMEN COUNTY
Work Location: Work from home
As the Care Coordinator - MSHO/MSC+ and SNBC, you will be responsible to coordinate services across the continuum of health care to to assist members with recovery and resiliency as they work to address their complex physical health conditions, mental health conditions, substance use disorders (SUD), and social service needs of members in Government plan products as assigned. Collaborate with members and providers to engage, assess, develop, implement, coordinate, monitor and evaluate member centered care plans for identified needs. Refer members to providers, county and community agencies, and coordinate care with those same providers and agencies. Partner with the agencies to coordinate the provision of services for UCare members, including such things as establishing a primary care clinic, helping to facilitate care conferences as needed, and to assess and evaluate what combination of services is going to uniquely meet the members' needs.
• Collaborate with treatment providers, county and community agencies, and contracted and non-contracted providers to identify and coordinate provision of health care services for Government plan product members. Appropriately apply care coordination criteria, protocols and procedures.
• Understand and accurately interpret and apply relevant contractual requirements, policies, procedures and regulations for members which care coordination is a provided service.
• Collaborate with members and/or family members, primary care physicians, clinic staff, providers, and other relevant agencies to assure appropriateness of service that meets member needs and ensures desired outcomes.
• Complete in-person comprehensive assessment with assigned members. Appropriately utilize interpreter services as needed. Identify and monitor member needs, including needed preventive medical care, and significant changes in condition which may warrant early intervention for medical problems. Incorporate ethnic and culturally appropriate approaches to care planning.
• Promote the establishment of a strong Primary Care Clinician relationship and an overarching individualized care plan which takes into account the member's needs and priorities. Develop and implement member centered care plan, in collaboration with member/family/caregiver that is appropriate to the member's needs. Monitor and evaluates effectiveness of the care plan and modify as necessary. Incorporate ethnic and culturally appropriate approaches to care planning. Work with the member to establish culturally congruent services whenever possible. Encourage the connection to community resources and engagement to meet each member's individual needs.
• Meet and maintain all established caseload and performance metrics. Present information on assigned members at assessment conferences and case reviews. Enter member information in the clinical documentation system. Complete accurate, thorough and timely documentation.
• Ensure safe transitions when members move from one setting to another (i.e. being discharged from a hospital or skilled nursing facility). Ensure the plan of care is communicated between the sending and receiving settings for both planned and unplanned transitions. Support members and member families through care transitions between various facilities, acute and/or chronic settings, and community-based living situations including home.
• Monitor and report all quality-of-care issues through the appropriate internal or external systems.
• Assist with CMS Star Rating initiatives or HEDIS quality initiatives and project improvement planning as appropriate.
• Attend internal and external meetings, including staff meeting, discharge planning conferences, community meetings.
• Provide back-up coverage for other care managers as assigned.
• Must have reliable transportation to travel throughout designated counties in Minnesota.
• Other projects and duties as assigned.
B.S. in nursing or B.A. in social work or related field. Registered Nurse with a nursing diploma (3 year program) or associate degree in nursing with five or more years experience also considered. Current and unrestricted Minnesota license as an RN or social worker is required. Licensure requirements may depend on assigned product(s).
Two year's experience in care coordination/case management across the continuum of health care (hospital, clinic, nursing home, home care etc.) with primary emphasis in working with complex social and medical problems. MnCHOICES certified assessor credential in place or with plan to receive assessor credential within 3 months of hire date.
Managed care experience, experience with government programs, particularly Medicare, Medicaid and other State Public Programs. Experience working with multi-cultural populations desired. Bilingual in Hmong, Spanish, Russian, Somali or Vietnamese.
THE UCARE DIFFERENCE
The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.
As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.
JOB POST DATE: 05/08/2023