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GuidingCare Business Analyst

Employer
UCare
Location
Minneapolis, Minnesota
Start date
Jun 21, 2023
Closing date
Sep 29, 2023

View more

Category
Business
Employment Status
Full Time

Job Details

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

GUIDINGCARE BUSINESS ANALYST

Work Location: Work from Home, Office for Your Day

Position Description

As a GuidingCare (GC) Business Aanalyst, you will be responsible for understanding both the business needs of our Health Services GuidingCare users, as well as the technical capabilities of the GuidingCare care management platform and related integrations to support the discovery & delivery phases of the design process. Having a dual understanding of the users we support, and the technical and functional solutions that the product offers, allows the GC Business Analyst to distill business needs down to core problem statements in the discovery process, and to partner with the cross functional product team through the Delivery phase on prototype testing, development, QA, measuring user acceptance, partnering on the change management and release processes, and maintaining and monitoring ongoing performance of delivered solutions. There are designated Discovery and Delivery roles, each of which will collaborate with the GuidingCare cross-functional product team, IT stakeholders, and leadership to participate in both phases at key points, while maintaining primary focus on their assigned phase.

• Own assigned business processes related to the data flowing into and out of GuidingCare to continually monitor quality and ensure validity and comprehensiveness.

• Create and understand user Stories and develop acceptance criteria using Agile methodology.

• Coordinate Requirements and User Stories with IT QA Analyst's & Business Analysts, as necessary.

• Initiate and facilitate communication and meetings with product owner, business and IT stakeholders.

• Develop use cases as a key communication tool between the business and technical teams. Document current & future state assessments. Perform gap analysis and any other documentation that will assist in the understanding of the business need. Make use of workflows, charts and diagrams to more fully describe system and technical issues.

• Use and promote defined UCare Business Analysts standards, documentation, software tools, and best practices to achieve business needs.

• In collaboration with IT, develop User Acceptance Testing (UAT) for assigned UCare projects when needed. Assist business users with UAT documentation deliverables (UAT Test Plan, UAT Test Results, and UAT Defect Log).

• Assist with the development of user training materials, communications, and change management process.

• Assist with application configuration, as needed.

• Provide backup and support for GC Business & Configuration analyst.

Designated Discovery Role:

• Collaborate with the GuidingCare cross-functional product team, Business Stakeholders, Vendors and Subject Matter Experts (SMEs) to explore and study business problem statements that need to be solved. Conduct user research, gather, document, and distill into concise requirements to be solutioned in the delivery phase.

• Partner with cross-functional product team to drive the discovery process of studying and exploring identified design opportunities and participate in the creation of informative, actionable, and repeatable requirements.

• Capture business needs related to SmartCOMM, a letter management tool within GuidingCare

• Oversee the discovery process of researching and studying identified business problems.

Designated Delivery Role:

• Collaborate with the GuidingCare cross functional product team, Business Stakeholders, Vendors and Subject Matter Experts (SMEs) to deliver business solutions identified through the discovery process Deliver system and technical requirements for GuidingCare with integrated systems.

• Partner with cross functional product team to drive the delivery process in creation of satisfactory solutions to design opportunities, including the necessary analytic capabilities to monitor their ongoing performance.

• Deliver business needs relating to SmartCOMM, a letter management tool within GuidingCare.

• Oversee the delivery of solutions to identified problems.

• Other projects and duties as assigned.

Education

Bachelor's Degree; demonstrated work experience may be considered in lieu of specific major.

Required Experience

At least four years of experience as a Business Analyst, Business Systems Analyst or similar role. Experience with phases of software development life cycle. A demonstrable track record of successful requirements documentation. Experience in performing simple SQL queries in either MS SQL or Oracle.

Preferred Experience

Experience in health care or managed care. Experience with Project Lifecycles. Experience in both Agile and Waterfall methodologies.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 6/20/2023

Company

UCare offers Medicare, Medicaid, Individual and Family health plans – powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives. 

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job. 

Our strong culture has established UCare as a Star Tribune Top Workplace for 12 consecutive years since the awards program began. It’s a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities. 

THE UCARE DIFFERENCE

The UCare difference is our people power – employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.  

Company info
Website
Telephone
612-676-6500
Location
500 Stinson Blvd.
Minneapolis
Minnesota
55413
US

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