Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

LEARNING & DEVELOPMENT SPECIALIST SENIOR

Work Location: Work from Home or Office for your Day

Position Description

As a Learning and Development Specialist Senior, you will be responsible to recommend, design, develop, and implement training strategies for large scale projects. Collaborate with managers, stakeholders, and Subject Matter Experts (SME) to gather materials, research, and source content. Design, develop and deliver learning content and curriculum for specific learning programs with the goal to increase process knowledge, job capabilities, and retention of end users. Facilitate training sessions. Support the organizational training standards templates, tools and processes.

Support the transition from project implementation training to run-the-business training and provide ongoing run-the-business training to departments across UCare. In collaboration with business departments, maintain training materials and ensure that overall training programs are aligned with business needs, compliance and regulatory requirements.

• Perform gap analysis for current state and future state business and system processes. Identify opportunities or innovations in training delivery. Prioritize the importance of identified gaps and recommend interventions. Document and present the methods, the findings, and the recommendations including number of courses, sequencing of courses, estimated employee training time and evaluation criteria.

• Research content and/or collaborate with internal stakeholders and SMEs to define, document and develop the content sequence.

• Develop training solutions, that provide relevant, engaging, challenging, and productive learning experiences. Develop necessary course collateral including facilitator and participant materials, presentation media, job aids, and knowledge checks. Finalize materials through reviews, developmental tests, pilots, etc.

• Build and manage training schedules for affected departments; facilitate courses or train-the trainer as appropriate. Maintain and update ILT and job aids.

• Participate in identifying knowledge gaps as well as opportunities to enhance employee performance through additional training.

• Support the development of training outcomes including participant training metrics to establish competence; identify and implement improvements to training; develop reporting for measurement of training results through evaluation forms, quality numbers, and interviews with staff or consultations with leadership staff.

• Perform administrative functions in the Learning Management System (LMS) to schedule courses, track attendance, and run basic reports.

• Maintain knowledge and skills of processes, policies, procedures, and systems within their training responsibilities.

• Other projects and duties as assigned.

Education

Four-year college degree in education, training, communications or human resources; demonstrated experience may be considered in lieu of degree. Certification and/or active involvement in professional talent or training association highly desired.

Required Experience

Five years of experience with learning and development program development. Experience working in health insurance or managed care environment. Experience with virtual training, e-learning, blended learning approaches and adult learning principles. Proficient in MS office.

Preferred Experience

Experience with HealthRules Manager System, Billing and Enrollment, GuidingCare System and Microsoft TEAMS.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 10/2/2023