Support Engineer - Technical Analyst (Hybrid MN)

Employer
Data Recognition Corporation
Location
Maple Grove, MN
Start date
Feb 10, 2024
Closing date
Mar 11, 2024

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Data Recognition Corporation | DRC |DATA RECOGNITION CORPORATION                                                         

 

Support Engineer / Technical Analyst (hybrid)

Data Recognition Corporation - Maple Grove

Company cannot provide sponsorship for this position

No agencies, please 

Summary

The Support Engineer serves as a contact for questions on the inner workings of the applications supported by DRC from both a business and technical perspective.  Also partners with business liaisons to translate software requirements, contingencies, best practices to ensure high level program delivery.  Also partners with software developers, support and QA analysts to develop logical technical processes. In addition, performs technical support, basic cost-benefit calculations, interdependency analysis, and prioritization exercises related to systems changes.
 

This role will require the ability to communicate across all levels of the company and on-site with clients.  This role also requires someone who is proactive, a self-starter and has a proven track record to work independently with minimal supervision and collaboratively with a team.  A successful candidate thinks beyond current knowledge and existing assumptions to explore new solutions and strategies, solve potential issues and has the understanding of and experience with providing exemplary customer and systems support.

Responsibilities:

  • Review production issues as they occur for a holistic analysis of the impacts and possible causes
  • Understand, provide insight and possible documentation (or assist those that will document) for the system of the test engine (from IDEAS through reporting)
  • Interact with Level 2 to understand issues
  • Interact with Level 3 to understand system design
  • Participate in issue investigation and determination of appropriate area for resolution
  • Provide recommendations for future system design enhancements to address issues
  • Act as liaison between client, Level 2, Level 3 and the Product Support management
  • Partner with business liaisons and technical teams to understand and define system goals and technical system requirements
  • Assist technical groups in revising logic for performance efficiency
  • Participate in system and user acceptance testing efforts
  • Assist business liaisons and evaluate cost-benefit and ROI
  • Understand system interdependencies and collaborate with project teams accordingly
  • Systems administration, systems monitoring, and network troubleshooting 
  • Basic Requirements:

  • 3+ years of broad IT experience with demonstrated progression of responsibilities
  • Strong phone support experience
  • In-depth understanding of software development methodologies
  • Experience using SQL (query writing and scripting)
  • Proven experience in an IT support/system support role with increasing responsibility including systems administration and monitoring and network troubleshooting
  • Assist in monitoring critical applications and systems
  • Excellent  communication (verbal & written) skills with varied audience, including Executive Leadership and DRC clients
  • Strong situational analysis and decision making skills
  • Experience planning and deploying business and technology capabilities
  • Systems thinking ability (understand how parts interact with the whole)
  • Light national travel (up to four times a year)
  •  

    Preferred Skills (nice to have):

    • Demonstrated experience writing software requirement specifications and test specifications
    • Ability to work across many business, technology and application groups
    • Experience planning and deploying business and technology capabilities

     

    DRC retains the right to change or assign other duties to this position

    This is a hybrid role- some onsite, some remote 

    No Agencies, Please

    Company cannot provide sponsorship for this position

    www.datarecognitioncorp.com

    Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer M/F/D/V

     

     

     

     

       

    Company

    Founded in 1978, Data Recognition Corporation (DRC) is a privately-held company headquartered here in the Twin Cities, with offices in Maple Grove, Woodbury, Brooklyn Park, and eight other locations nationwide.  DRC’s three divisions – Education, Survey Services and Document Services – provide high quality programs and services to state departments of education, medium-to large sized global businesses, and the United States Government.  DRC delivers full-service educational testing and assessment programs; large-scale survey research and data-collection programs; and comprehensive digital and mailing document solutions.  DRC continues to achieve extraordinary growth and provides superior career opportunities for talented professionals.

     

    Benefits:
    *Health Insurance
    Medical and Dental
    *Term Life Insurance/AD&D
    *401(k) Plan
    *Profit Sharing
    *Vacation
    *Holidays
    *Personal Time Off
    *Short Term Disability
    *Long Term Disability
    *Tuition Reimbursement
    *Educational Grants for Children of DRC Employees *Community Service Leave *Discount Programs

    Locations: Maple Grove Headquarters/494 & Bass Lk Rd, Brooklyn Park/7303 Boone Ave N and the Brooklyn Park Distribution Ctr./8900 Wyoming Ave N.  If interested in applying,  please visit the Careers page on our website at www.datarecognitioncorp.com.

     

    Company info
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