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Director of Loyalty, Guest Engagement Planning and Activation(Remote Or Hybrid)

Employer
Target
Location
Minneapolis, Minnesota
Start date
Feb 22, 2024
Closing date
Feb 29, 2024

View more

Category
Retail / Wholesale
Employment Status
Full Time
Description: The pay range is $125,600.00 - $226,100.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Director of Loyalty, Guest Engagement Planning and Activation
Exempt

02/24

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. Fueling the continued success of one of the world's most beloved and recognized brands is a distinctly capable, creative and innovative Guest Engagement organization. Target is well known for inspiring and surprising guests, and we pride ourselves on connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love. We are marketing experts who insist
on a clear and cohesive understanding of our business objectives, and guest.

As the Director of Loyalty, Guest Engagement Planning and Activationyou'll be a driving force in the success of Target Circle, Target's free-to-join Loyalty program, delivering a differentiated and rewarding Target experience for each of our 100M+ members. In this role, you will lead the annual planning and activation of Target Circle's Guest-led engagement strategy in service of our loyalty member lifecycle and overall ecosystem strategy. You will lead a team responsible for determining and delivering the right mix of mass, segmented and personalized offers and rewards to deepen member engagement with Circle and with Target. Your team will be a primary connection between Target Circle and Loyalty Guest Data Product teams, influencing their product roadmap to build a pipeline of
audience targeting and engagement capabilities that will deliver even more personalized and relevant content to Circle members. You will showcase your expertise in collaboration and communication by building partnerships across the enterprise that will enable your team to: integrate Loyalty engagement into the enterprise's strategic planning, alignment, and forecasting routines; test and scale new personalized offers and rewards capabilities; and establish clear roles and accountability across teams to deliver upon the Circle engagement strategy and to
lead the enterprise through a shift to increasingly personalized offers and content. Your team will also closely partner with Loyalty Operations, Marketing and Experience teams to bring Circle engagement plans to life through a best-in-class end-to-end guest experience. Your team will partner with Data Science and Analytics teams to prioritize
measurement stories in service of personalization use cases and global Circle measurement needs. Together you will create, track and manage A/B performance tests; recognizing that a great product experience requires the ability to balance quantitative results with intuition and vision for the long-term guest experience. You will also partner to build and deliver ongoing reporting to enable Circle performance and guest engagement insights and share macro trends and competitive actions in
loyalty industry that are relevant to the category and/or guest mindset. You will deliver strong and continuously improving sales, margin and nps scores through ongoing iteration against the engagement strategy and plans, which will be possible due to the close connection between engagement strategy and measurement.

This role will highlight your strength in leading a team through growing a new capability within a highly matrixed organization, delivering against business needs while also maintaining a high level of focus on the development and culture of the team.

About you:
  • Strategic and critical thinking with an ability to generate ideas and connect the ideas of others
  • Ability to manage multiple, complex bodies of work across a variety of content scope at one time
  • Easily connects the dots across multiple inputs including various business opportunities, requests, sources of insight, industry/ guest trends and intuition/ experience.
  • Proactive, ambitious and highly accountable to your work
  • Comfortable with ambiguity and working through issues
  • Superior communication skills and facilitation abilities
  • Influence at all levels and develop effective working relationships between teams and client partners with a positive attitude
  • Deep understanding of loyalty ecosystem vision with ability to translate into tactical plans
  • Management of financial performance
  • Familiar with test and learn approaches
  • Understanding of relational databases, big data environments, data processing, and machine learning
  • Openly solicit feedback to continuously improve the value of your work
  • Foster a continuous learning and improvement culture
  • Financial and measurement acumen
  • Strong written and oral communication skills
  • Tenacity and courage to push constantly to drive toward and exceed
  • A natural and innovative problem solver
  • A master collaborator who is able to inspire trust and confidence with a range of partners
  • A leader who sets a vision and provides clarity for your team and fosters a culture of empowerment and growth.
  • 8-12+ years related work experience (algorithm-driven marketing, loyalty engagement strategy, Growth Marketing)


This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.

Application deadline is : 03/30/2024
Qualifications:

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