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911 Emergency Communications Supervisor

City Of Eden Prairie
Eden Prairie, Minnesota
Start date
Jun 29, 2024
Closing date
Jul 12, 2024

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Law Enforcement, Management
Job Type
Employment Status
Full Time

911 Emergency Communications Supervisor

Position Profile


Status:  Full-time regular position, exempt

Pay: $81,411 – $105,810 (depending upon qualifications)

Benefits: Qualifies for full-time benefits date of hire

Location: City Center

Hours:  Standard business hours (8am-4:30pm), may vary based on business need

Reporting Relationship: Reports to Support Operations Lieutenant


Police Department

The Eden Prairie Police Department is comprised of the Patrol, Investigations, and Support Divisions who protect and serve Eden Prairie residents by providing quality law enforcement services through active and professional engagement. Eden Prairie’s Police Department is committed to offering a customized service to the community, exercising discretion and fairness in enforcement, building public trust in the department, and promoting the professional development of its members.


Position Responsibilities

The 911 Emergency Communications (ECC) Supervisor oversees all operations and supervision of staff related to the Communications Center, including but not limited to preparing work schedules and shifts, prioritizing, and assigning duties, administering training programs and performing regular duties of Public Safety Telecommunicators. This position is also involved in short and long range planning of future communications equipment needs, as well as maintenance and upgrades of current communications equipment.  The primary position responsibilities and areas of impact are: 

  • Prepares the annual scheduling bid packet and sets the schedule for Public Safety Telecommunicators (PSTs) for a one-year period with updates weekly.
  • Handles job performance issues for Emergency Communications Center (ECC) employees, including, but not limited to: performance evaluations, citizen complaints, recognition for performance excellence, and corrective measures for unsatisfactory performance.
  • Prepares bi-weekly payroll/timesheets for all ECC staff.
  • Operates, monitors, and maintains equipment status of computer databases, computer-aided dispatch (CAD), radio and multi-line telephone systems.
  • Maintains compliance with policies, procedures, laws and regulations as they relate to the ECC and CJIS Security.
  • Is available to provide assistance with employee, technical, or other problems that arise in the Dispatch Center; performs PST duties when necessary; represents the Police Department at meetings related to 911 and PST training.
  • Plans and conducts training sessions as they relate to the area of dispatching; functions as Terminal Agency Coordinator for the BCA; ensures accuracy of all records, manuals, required trainings and biennial BCA Audit, ensures all Police personnel are trained/tested in criminal justice security awareness and access to criminal justice databases.
  • Organizes and disseminates phone and radio audio recordings for evidentiary purposes.
  • Responsible for 911 ANI/ALI maintenance. This involves submitting discrepancies with ANI/ALI displays and following up with subscribers to ensure resolution.
  • Co-leader of the internal radio use group which is responsible for ensuring proper radio use (talk groups, patching, language, etc.).
  • Coordinates 911 public education presentations for special events.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.


City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.


Position Requirements

Education: An associates degree or higher preferred or 40 hours of emergency related leadership training preferred.

Work Experience: At least five (5) years of 9-1-1 Public Safety Telecommunicator experience required. Supervisory experience in a related field preferred or at least two (2) years of Eden Prairie 9-1-1 Public Safety Telecommunicator experience preferred. 

Physical Requirements: Physical effort is light for the majority of work with lifting or carrying limited to 25 pounds intermittently. Report preparation and writing at times requires extended use of a keyboard.  Work interruptions are frequent.  Frequent time spent on the phone using a headset.

Working Conditions: Most work is performed in a normal office environment.  The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.


Position Specific Expectations

Legal Expertise: Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.

Communication: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today and about possibilities; can inspire and motivate others; provides direct, complete, actionable and positive feedback to others; able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. 

Motivating Others: Creates a climate in which people want to do their best; makes each individual’s work feel important; is someone people like working for and with; able to motivate direct reports, project members and a team; invites input and encourages contribution; empowers others; effectively delegates by sharing responsibilities and accountability.

Technical Learning: Effective at acquiring skills, abilities and knowledge; quickly learns new industry, organization, and product information; has an aptitude for retaining and applying technical information; able to communicate techniques, software or product to others; is a quick study; able to work under tight deadlines and pressure.


City of Eden Prairie Pre-employment Process

The City of Eden Prairie conducts the following pre-employment checks for this position:

  • Professional Reference Checks
  • Background Check
  • Education and work history verification
  • Driver's Check (must have valid driver's license and excellent driving record)
  • Leadership Evaluation

All final candidates must successfully complete and pass the City’s evaluation of the pre-employment process before their first day of employment.


City of Eden Prairie Recruitment Process

To apply, complete an online application ( and click on the jobs tab) by the application deadline.

Post Position: June 28th, 2024

Close Position: July 12th, 2024, by 4:00pm

Applicant Review and First Round Interviews (virtual): July 13th, 2024, through July 22nd, 2024

Final Round Interviews (in-person): week of July 29th, 2024 (date to be determined)

Pre-employment Process: beginning the week of August 5th, 2024, and estimated completion by mid-September 2024

Estimated Start Date: early to mid-October 2024

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