Ecumen Shoreview Home Office
The Housing Community Manager is responsible for overseeing and managing one or more standalone Low Income Housing Tax Credit (LIHTC) affordable buildings and providing high-level support to site managers. This position ensures resident needs are met and compliance with legal, regulatory, and LIHTC requirements. This position also develops programs, manages public relations and marketing, and maintains the building and its operations.

About Us:

Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota's 8th largest senior living provider, we continue to advocate for those we serve. Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.

Essential Job Responsibilities:

1. Provides managerial leadership and aids site managers and teams in meeting resident and building needs safely and effectively.
2. Manages resident relations, addresses complaints, and handles lease terminations for policy violations. Educates residents on service availability, provides advocacy and referrals, and helps residents build informal support networks.
3. Interviews potential residents, follows the admission process, and assists with transitions. Completes appropriate verification and lease agreements for all appropriate move-in, interim and annual re-certifications.
4. Collects rent, makes timely deposits, and ensures bills are paid per procedures. Maintains accurate records using appropriate software and review accounts receivable reports monthly
5. Works with case managers to support residents with special needs. Maintains resident privacy and confidentiality in compliance with HIPAA regulations
6. Maintains the building per local, state, and federal codes, including HUD's NSPIRE standards. Manages service bids and authorize payments.
7. Represents the facility at community events and enhances public relations through various outreach efforts.
8. Is available to be on-call to assist with resident issues and building emergencies.
9. On site and travel between the Twin Cities locations.

Housing Community Manager Minimum Required Qualifications:

• High School Diploma or GED
• Must be able to pass the LIHTC certification within 12 months of hire
• Must be able to pass the Fair Housing laws and regulations class within 12 months of hire
• Current valid driver's license and proof of vehicle insurance
• Ability to communicate effectively both verbal and written
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations

Preferred Qualifications:

• Prior HUD or LIHTC experience
• Prior experience working with seniors
• Management experience