Ecumen Shoreview Home Office
Sr. Director - Campus Operations

Ecumen is hiring a Sr. Director - Campus Operations to join our team. Ecumen offers an extremely competitive benefits package that includes great 401K matching and health savings account (HSA) programs. You'll also enjoy the convenience and flexibility of working remote.

The Sr. Director - Campus Operations is responsible for partnering with Ecumen's leadership team to plan, develop, and direct operational initiatives and actions that support Ecumen's mission, vision, and strategic plan. This position is also responsible for the overall performance of all assigned communities, including those within their individual portfolio.

About Us:

Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota's 8th largest senior living provider, we continue to advocate for those we serve. Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.

Essential Job Responsibilities:

1. Establishes internal metrics and goals for annual operating and capital budgets, strategic business plans, and marketing plans in compliance with Ecumen's goals and expectations. Regularly monitors communities' performance against these objectives and leads teams in improvement against various benchmarks.
2. Responsible for monitoring operational customer service culture across assigned communities and assisting communities and Operations leaders in creating strategies and initiatives to improve customer satisfaction.
3. Hires, develops, mentors, coaches, and retains key leaders by creating an environment that reflects Ecumen's vision and values while striving for excellence. Promotes a culture where team members are engaged, empowered, and accountable to our shared outcomes and goals, and positions Ecumen to be an employer of choice.
4. Provides guidance to improve team member engagement across assigned communities. Analyzes current team member engagement and assists communities and Operations leaders to create and implement strategies to improve team member engagement and retention.
5. Collaborates with clinical and people teams to monitor and analyze clinical and operational outcomes at communities. Partners with leadership to create strategies and implement initiatives that continually improve Ecumen's delivery of care.
6. Successfully implements and stabilizes operational initiatives including partnering with cross-functional teams in project planning to ensure efficient and quality operational guidelines are established.
7. Monitors business climate for senior healthcare trends and regulations. Educates, advocates, and informs leaders as needed.
8. Partners with the Mission Advancement teams to educate communities on how to identify potential donors and assists in fostering those relationships.

Sr Director - Campus Operations Minimum Required Qualifications:

• Master's degree in healthcare or related field
• LALD and LNHA, or HSE
• 10 years of related experience
• Comprehensive knowledge of MN Assisted Living and Skilled Nursing regulations, quality measures, and reimbursement methods
• Current valid driver's license and proof of vehicle insurance
• Ability to communicate effectively
• Proven strong leadership experience
• Previous experience with planning, managing and implementing projects
• Previous experience and competency with financial information including budgets, metrics and reporting
• Knowledge of applicable local, state, and federal laws and regulations
• Experience managing multi-site and/or multi-state operations
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Ability to travel up to 40% of the time

Preferred Qualifications:

• Five years of experience in a multi-site operations leadership role
• Experience in home care and/or hospice; understanding of state, federal and other insurance reimbursement programs